i never received email from photopost

[sitka]

I own two PP licenses and one vbadvanced. I have not heard in an email any details of my login over here.

[KW802]

Sitka, please send an email to "sales@photopost.com" requesting that your vBG email is resent.

[trackpads]

Probably just a spam blocker mucking it up, I got it but I have mine turned off.

[sitka]

Originally Posted by trackpads

Probably just a spam blocker mucking it up, I got it but I have mine turned off.

found the email now. thank you.

thought we got another year of updates for logging in? I don't see that option.

[trackpads]

You do but I think they still have some updating. They are working hard on it. Email sales@photopost.com if you still dont see the update.

[KW802]

Sitka, you'll need to send an email to "sales@photopost.com" with the request to extend your license after you've updated your site.

[clearchannel]

Originally Posted by sitka

I own two PP licenses and one vbadvanced. I have not heard in an email any details of my login over here.

Me either. I would have thought with the well worded announcement they would have taken the time to contact the vbgallery customers.

[clearchannel]

Originally Posted by sitka

thought we got another year of updates for logging in? I don't see that option.

Yea right, I've had a photopost license since 2002 they've never been honest about anything in the past, why would they suddendly change their colors.

[clearchannel]

I sent a email to support, lets see how long it takes to get a response.

[Chuck S]

14mins

[clearchannel]

Originally Posted by Chuck S

14mins

email one Thank you for contacting PhotoPost Sales. We have received your email and we will reply to you as soon as possible. If you would like an immediate answer to your question, please give us a call at 1-800-346-9486 Monday through Friday between the hours of 9am and 4pm Eastern time, and one of our friendly and knowledgeable sales specialists will be happy to assist you.

Thank you,

The PhotoPost Team

email two Hello:

This is Customer Service...did you receive an answer from Sales?

Regards,

Customer Service

email three

Hello

I show you are posting fine on the support forum. There is no need for license information to be entered to access the forum. Your license information can be used to access your members area at

http://www.photopost.com/members/members.pl

Scannell
PhotoPost Support


Where is the license information I requested in the email?

I will make it a point in the future not to use the web form but instead use email so we both have a copy of the excact text sent.

[Chuck S]

You did not ask for license information in the email you sent that I answered.

Your specific question was this and I responded with the above answer

Which license information do I need to use to access the support forums. I own a license for both photopost and vbgallery?

Let's see how long it takes to respond to this support question.

The above ticket is the only helpdesk ticket I show for email address and in your forum support posts there are no support requests specifically by you

Did you use some other email? I searched for support tickets as well under your email on your license and non tickets either

[clearchannel]

14 minutes to respond and 12 minutes to post my email address. Thanks for posting my email address your a real class act.

[Chuck S]

Your posting multiple posts on this forum knocking our support yet in all of our records we show one support request and it has been answered satisfactorily based on the question asked.

If you have submitted any other support requests they where never recieved. Sorry did not mean to post your email was simply trying to post your email body since you indicated my response to you was incorrect.

[ConqSoft]

You have his e-mail address, you know he needs his "member area" login info, just send it to him and you're done.

[Chuck S]

CongSoft

That is not the question he asked me though.

I would gladly send it and already did so to the email on file for that license about 45 mins ago although I am not sure still to this very minute if thats the request.

[sitka]

I sent email there got the autoresponder too. Haven't heard back otherwise but I understand it holiday.

[clearchannel]

I'm posting multiple posts on this forum knocking your support because it does suck. I know it sucks because I've owned a photo post license since May of 2002, it never integrated with vBulletine as advertised, I maintained that license, hoping some day you could get it to intergrate properly. I purchased vbgallery in hopes it would intergrate into my site, and thus far, I have far fewer issues using vBgallery then I would have ever hoped for with photopost. So don't you dare slight me. Your support has sucked in the past, now step up to the plate, or shut up.

[sitka]

Originally Posted by clearchannel

I'm posting multiple posts on this forum knocking your support because it does suck. I know it sucks because I've owned a photo post license since May of 2002, it never integrated with vBulletine as advertised, I maintained that license, hoping some day you could get it to intergrate properly. I purchased vbgallery in hopes it would intergrate into my site, and thus far, I have far fewer issues using vBgallery then I would have ever hoped for with photopost. So don't you dare slight me. Your support has sucked in the past, now step up to the plate, or shut up.

they've picked up two excellent support guys and they're working on improving things. I'll give them a chance. I had more problems with photopostdev.com than here.

[clearchannel]

I'm going to delete this response in hopes of receiving support.