vBG support staff list

rbl · November 22nd, 2005, 02:04 AM

Hi!
Can anyone post a list of people that will give customer support to vBG?
And maybe make it a sticky?

Thanks!
Ricardo

KW802 · November 22nd, 2005, 02:25 AM

Ricardo,

My current understanding is that all of the existing PhotoPost support team will be supporting vBG as they do any other product. Or, in other words, there isn't a different PP vBG support team versus PP Pro support team. But, with that said, my background is vBG so you can expect me to be mostly in the vBG side of the house for a while until I get up to speed with the rest of the product line.

rbl · November 22nd, 2005, 03:25 AM

So it is correct to assume that the only official (read AEI contracted) staff beside the existing team (Michael and Chuck) is you?

ScottW · November 22nd, 2005, 05:44 AM

And me, the CEO

. We're working on adding additional support staff.

Chuck S · November 22nd, 2005, 11:15 AM

Each Product will be supported but any and all support people. I know you will see Kevin answering more posts in this forum since he is familiar with the code.

I will be answering anything I am comfortable with as I learn vBGallery's coding and as Kevin stated his is cross learning Photopost code.

We will be working very hard to support every last customer and issue there is.

The support Staff in summary as of this particular time is

Michael P -- Michael
Chuck S -- Chuck
Scott W -- Scott
KW802 -- Kevin

clearchannel · November 23rd, 2005, 09:00 PM

Quote:

Originally Posted by KW802

Ricardo,

My current understanding is that all of the existing PhotoPost support team will be supporting vBG as they do any other product.

What a joke that is.

clearchannel · November 23rd, 2005, 09:01 PM

Quote:

Originally Posted by Chuck S

We will be working very hard to support every last customer and issue there is.

LOL.... this is a joke. I need a refund, I have to find a program that will actually provide support.

Chuck S · November 23rd, 2005, 09:12 PM

Thank You for your opinion but given the fact you have never opened a support issue on our forum I do not think you can say we do not provide support.

Griffin80 · February 3rd, 2006, 06:45 AM

http://www.photopost.com/forum/showt...92#post1147192

How about this thread of mine? 36 hours and still no closer to getting my problem solved.
I spent hard earned money on this product, at first i had to wait almost 24 hours after paying for it to download the software and secondly i am now waiting almost 2 days to get support to fix a problem to even view my gallery.

I am also interested in getting a refund, as this is a total joke. I have also recently purchased vbseo.com and there support is fantastic, i only need to wait a hour or so at the most, not days.....

Griffin80 · February 5th, 2006, 04:11 PM

Quote:

Originally Posted by Griffin80

http://www.photopost.com/forum/showt...92#post1147192

How about this thread of mine? 36 hours and still no closer to getting my problem solved.
I spent hard earned money on this product, at first i had to wait almost 24 hours after paying for it to download the software and secondly i am now waiting almost 2 days to get support to fix a problem to even view my gallery.

I am also interested in getting a refund, as this is a total joke. I have also recently purchased vbseo.com and there support is fantastic, i only need to wait a hour or so at the most, not days.....

Got my problem all sorted now, thx for zach

thx bud