1) Do you offer an upgrade service? I've had major issues with ReviewPost errors after vB and server upgrades in the past and perhaps this would not only be much less hassle for me, but also eliminate all my forum/support inquiries for you if I run into trouble;-)
2) If so, can you please quote me a price to upgrade my vB4.2 setup from RP 5.1 to RP6.0, including the home page CMS featured products widget and forum featured products plugin so it looks the same as it is now? My vB4.2 setup is essentially stock.
3) If you do not offer this service, would it be possible to provide a simplified, step-by-step upgrade instruction for dummies, for both RP and perhaps also the vB4 widget/plugin, please?
4) I like the mini social media bar at the top. Is there an option to add Pinterest to it, given that it appears right under the photo?
Thanks for the compliments I put alot of work into that version including the new plugin system.
1,2 and 3 are answered real easily. Install and Upgrade instructions are included within the downloaded code. These are the very same instructions I follow when I upgrade or install. There are no issues should those directions be followed. The price for us to perform your upgrade is the $49.00 upgrade service you see right on our ordering cart page here.
Any service would be performed within 24 hours after we receive back the paperwork via email or fax that we give you via email. This option is cost effective for those individuals who do not want to be bothered with the time to do the upgrade and any issues they might face running back and forth seeking support to see what might have been done incorrectly.
As to number 4 we have heard once before about Pinterest and we will look into it as time permits but as to what would need to be done I do not know currently as I do not use that service personally. Adding support for it should be as simple as creating a new social icons image with a there mini logo and adding a link in the showproduct template.
Sweet, thank you! Will you be able to make any needed changes to the forum plugin and cms widget as well? $49 seems like it will be well worth it for me, even without looking to see if the new instructions are easier for me.
I don't use pinterest, either, but it is a very popular image-based social media, so it seems like it meshes extremely well with Reviewpost and especially PhotoPost.
The forum plugin is part of the default code now. Not sure what type of CMS thing your talking about as that is not part of our program or any upgrade but I would suspect you have do not have to do anything to that hack if its just some hack you have installed to show a random product that is a standalone thing and should not be touched or altered by an upgrade.
I have made no absolutely no changes to that on my site that is the same very hack you have running no changes should be necessary as I said that is something outside the core product and would not be affected by an upgrade. . Reviewpost has no idea thats even there.
I will make sure to keep an eye on my email to see if customer service sends me an email with your upgrade.
You can do that right from your hosting panel create an ftp login if you do not want to provide your master login.
Most people just provide there master login and if your concerned with security just go into your master control panel for your site change your master login password to a new temporary one provide that and once we finish the work you can change your password back.
There should never be a need to bother your hosting provider for something you have access to do.
Yeah, weird thing, this host actually encourages you to use support for stuff like that. It's a hybrid dedicated managed plan, so a control panel like cPanel is an extra fee (and I've been too cheap to pay it so far as I haven't needed it). Previous providers included a control panel like cPanel. On the downside, I have to wait an hour for things that took me 5-10 mins to do myself. On the upside, it takes me only 1 min to send a support ticket.
LOL interesting. I have never heard of someone actually having a full dedicated server and actually having to pay extra for a panel to administrate it from. On the plus side for me I do not need a panel since I know how to do the things through SSH command line.
Yeah, it is definitely unusual compared to past hosts. On the plus side, the service has been good, the servers fast and the prices reasonable. I have SSH also but I'm too inept and would likely mess something up without a nice user interface. I can do simple backup commands and such, but that's about it.
Funnier thing, they couldn't actually issue a new ftp account or even change my old ftp account password because cpanel had been used under the trial period to create them. Now, I have to pay $14 for the month to restore cpanel so I can do it myself anyway lol. They are a pretty reputable host at webhosting talk, but this is just kind weird and now that hour turned into a day.
I just found the email from photopost that had accidentally been routed into my junk mail, perhaps due to the attachment or something. I'm filling it out now and will return it once I get this cpanel issue resolved finally.
Thank you for the install service, so far no errors or other glitches like I've had in the past when doing updates myself.
One major problem I have is that most of our formatting in our product uploads has disappeared. This was a major effort to get all of our reviews to appear with various text sizes, bullet point lists and other common formats. For some reason, they no longer appear in any of our reviews. I can still see the formatting in the advanced WYSIWYG editor if I "edit" a product, but it does not show up when you view the product. I'm out of time today to troubleshoot, but hopefully I can figure it out tomorrow.
I suspect some setting was overwritten in the update so I guess I'll have to play with them all again and hope to find the right one because I don't recall how we got it to work last year. I hope I can find a fix, because I know the moderators put a lot of time into a step by step process that allowed them to upload products and retain the formatting to make it look nice again. If you have any suggestions, please let me know.
Also, I note that the admin area "News" is from 2009 and touts RP v 4.12.
Last edited by carsafety; August 21st, 2012 at 03:09 PM.
Our general workaround was to create the product upload in a vbulletin forum post. Then, we would copy the displayed post (not the from the vB editor) and paste it into the reviewpost product upload section. That seemed to preserve the formatting, at least until this update.
I've played with a few settings so far, but none seem to help. Making it more unusual is that some of the product uploads were affected in formatting, while others were not. Even those that kept formatting seem to have had line breaks added. I suspect there is a difference in how some of the moderators created/uploaded/formatted their products or whatever else they did that varied from one to the next, but all were working prior to the update. Also, it still displays correctly for all of them when viewed in the advanced editor.
Here is an example of a product that lost it's formatting when viewed normally. The bold, font size and lists are gone. Without it, it is really hard on the eyes, not to mention that all the added page breaks make it huge in length.
Attached is a photo of how it looks in the editor. Clearly, WYSI no longer WYG! The editor version is how it should still appear but something went awry.
Here is a link to a review that kept its formatting, although for some reason a lot of line breaks have still been added so it is no longer nearly as compact as it used to be, or as it still correctly appears in the editor.
All I know right now is that the update appears to have altered the format of all the reviews. Most have extra line breaks, some lost bold/font/list. If there's not an easy fix, this will be a major headache in terms of time to figure out the issue and possible to re-do all the reviews to make them look nice again.
Fortunately, we were smart enough to keep copies of most products in the forum section because of all the formatting issues we had initially, so I may be able to take the originals and re-upload them all if that helps. It's still a considerable effort, though, and so far I can't get it to work so I will have my moderators report if they can. If new uploads are unable to be formatted at all for some reason, I may have to have a backup restored and stick with the old version unless I can figure out a work-around:-(
As it is now, if I came to a product review page from Google and saw the wall of text with all the line breaks and no formatting, I'd immediately hit "back" and find another search result. It's really not a professional looking product site without adequate formatting.
Last edited by carsafety; August 22nd, 2012 at 08:45 AM.
Yes sorry I removed access for the login for security reasons since it went by email to customer service, so I had no idea who all has access to it in addition to you. I just emailed you a new password.
I made that change you suggested above and the formatting is back, though I still have issues with lots of extra line breaks at the moment that don't appear in the editor. I knew something changed in the update. Doesn't really matter what, as long as I can get it to look like it was before;-)
I don't recall ever having made such an edit like this in the previous version, but my memory isn't as good as it used to be lol.