i think i might have figure it out.. what is the setting 'use COPPA for registration' for?? because this one user is registered as a COPPA usergroup and they don't have upload privledges currently set..
here is their email:
Sent: Friday, April 30, 2010 12:49 AM
Subject: Confirm FreeDiskSpace.com Registration (action needed)
Thanks for registering at FreeDiskSpace.com.
In order to activate your account, which will enable you to upload photos and post comments (if the site allows comments), you must click on the link below or copy and paste it into your browser:
Message - Free Disk Space Photo Gallery
The FreeDiskSpace.com Team
A community photo gallery. Upload your images for free. - Free Disk Space Photo Gallery