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Old May 19th, 2009, 08:20 AM   #1
Nordinho
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Free upgrade?

Hi there,

I received an email today stating

Quote:
if you purchased a PhotoPost Pro or vBGallery license after 1/1/2005, even if your members area access for that license has expired. It will cost you zero -- nada -- to upgrade from a previous version of vBGallery to 2.5. As of today, you have 30 days to download the new update.
But when I enter the members section it states my access expired 10/14/08 10:29 AM, but I can't download the new VBgallery 2.5. Is there something else I need to do?

Regards,
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Old May 19th, 2009, 08:22 AM   #2
Chuck S
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I beleive the email states this is only for vbgallery not photopost pro. what is your license number? site?
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Old May 19th, 2009, 08:54 AM   #3
Nordinho
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Hey Chuck,

It is for VBgallery, which I had the license for, license #21383, domain Nordinho.net.

Thanks for looking!
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Old May 19th, 2009, 09:09 AM   #4
Chuck S
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I believe your issue might be that you purchased the application from vbadvanced not use since I see your order number is one of theres. You can email sales at photopost dot com for information on your ability to recieve this offer or not.
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Old May 19th, 2009, 09:15 AM   #5
Nordinho
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Yep I migrated, when PP took it over, but I since I renewed my member access after that I thought I would be eligble, but I'll email sales then.

Thanks for your replies.
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Old May 19th, 2009, 09:23 AM   #6
DJDarknez
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Same problem heah. Bought mid- '05, I believe, but won't let me d/l. Number is 22130, domain is djdarknez.com
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Old May 19th, 2009, 09:54 AM   #7
MissKalunji
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I'm having the same problem as well. I did buy it from you guys in i believe 2006.

Quote:
Website : Dancehallareaz.com
License # : 23787
Who should i e-mail tho? support or sales?
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Old May 19th, 2009, 10:04 AM   #8
Chuck S
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This would be sales not support Sorry but support does not handle licensing issues.
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Old May 19th, 2009, 10:32 AM   #9
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oops i e-mailed the wrong person lol Thanks
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Old May 19th, 2009, 11:02 AM   #10
Chuck S
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No problems I emailed customer service on the issue we shall have to see what they say.
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Old May 19th, 2009, 11:13 AM   #11
MissKalunji
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Thank you for your help
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Old May 19th, 2009, 11:21 AM   #12
Chuck S
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No problem hopefully they will rectify then issue.
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Old May 19th, 2009, 12:02 PM   #13
Chuck S
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This issue should be resolved.
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Old May 19th, 2009, 01:01 PM   #14
ScottW
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Yes there was a members area coding issue earlier that affected vBGallery license holders but this has been fixed. Thanks.
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