Sorry for posting this here, but this is the only forum I can post in right now.
My webhost migrated my website to a new server and now I'm having issues with my photopost installation. I would like to post my problem in the appropriate forum, but I'm not allowed to post anywhere else.
Can someone tell me how to fix my access problem here so I can post my problem in the correct place, please?
This is my first time back in a while, I usually renew every couple of years if I want to update--despite the product being regularly available on the Internet. Since I have a valid license, I could easily renew this way. I choose to pay, however.
If you are telling me, i can't post in the forums, read the fixed code in the posts, or generally use the forum for support without upgrading--you've lost a paying customer. I've been a member since the perl days--I'll be reviewing the original terms I purchased the product under then. If I find that it's changed since then and the original agreement is no longer being honored--I'll not be happy.
Nothing has changed ever our purchase page has stated our site policies from day one.
One owned license grants you the right to run one software installation on one domain for an unlimited time, and purchasing an owned license gives you access to our members download area and support for one year.
It clearly states with a license you get a year members access and support. Therefore to obtain support and updates you just purchase a members renewal.
Since when is this considered support? It's a community forum, and you are taking access away unless I pay you more? Nice. Half the fixes listed here are by members, not you or Michael. If I require phone or email support, I can understand that--but you are taking away community access. Please return that.
Anything posted here by members are not fixes to any program of ours. A fix is provided by Michael or I and any fixes are incorporated into our latest downloaded code. Without support/members access you are unable to post or read any code stuff on our support forums. That comes down from the owner not us and there is nothing I can do about that.
I can understand you might be a little upset but our site policy has not changed. The company is merely actually doing its job better checking who does and does not have access to our support forums and email etc.
As Scott pointed out there has not been any change in policy. Our order page as I pointed out had the information on our policy all along it is the first thing you read. There is even a post by me at the top of most all forums that explains how to access the support forums. This is over 3 years old.