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Before You Buy Have questions about PhotoPost, ReviewPost and/or PhotoPost Classifieds before you buy?

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Old January 22nd, 2009, 10:27 AM   #1
b6gm6n
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Talking Cannot make any forum posts :)

Although i can get into the members area, i upgrade last night because of the forum message "Your support contract has expired. Please click the renewal link in the email you were sent, or visit this page to order a renewal." but it's still there?, i cannot make any posts... if anyone can fix this i'd be grateful, cheers
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Old January 22nd, 2009, 11:59 AM   #2
Chuck S
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PhotoPost Community - Announcements in Forum : Before You Buy

Does this assist you in any way?

Basically your forum email has to match that email on file for a license that has valid access to files and support.
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Old January 30th, 2009, 09:12 PM   #3
Bill Thebert
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My email address in the vBulletin userCP matches that on the license listed under my member area account.

I've waited the recommended hour, and I've made a test post in this forum (which I am now editing).

I still do not show as a verified customer, however, and I am still not permitted to post in the support forum.

I've owned multiple PhotoPost licenses for years, dating back to when it was written in Perl.

What next?

Last edited by Bill Thebert; January 30th, 2009 at 09:49 PM.
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Old January 31st, 2009, 09:56 AM   #4
Chuck S
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Unless you have licenses in another name I show 2 photopost licenses which both are expired for support and download access. To enable access to support you would need to renew members access.
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Old January 31st, 2009, 10:52 AM   #5
Bill Thebert
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Unless you have licenses in another name I show 2 photopost licenses which both are expired for support and download access. To enable access to support you would need to renew members access.
Silly me.

I knew that I had to pay if I wished to renew my download access.

I didn't realize that I also had to pay in order to ask a question about an owned license.

Moreover, only ONE license is showing in my members area. Where may I ask about getting the others to appear? Is that a free question? Or am I putting the cart before the horse?
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Old January 31st, 2009, 10:56 AM   #6
Chuck S
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You can link other licenses using the link in the members area to have them all on one page.
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Old January 31st, 2009, 11:28 AM   #7
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You can link other licenses using the link in the members area to have them all on one page.
Where may I edit the email address shown under the "Contact" for a given license?
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Old January 31st, 2009, 11:46 AM   #8
Chuck S
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You can not edit your license email. You can however set your forum email to a license email that is still valid in your usercp on the forum. However from what I see you own two licenses both expired unless you have other licenses under another name. The ones I see are for Bill Thebert
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Old January 31st, 2009, 05:23 PM   #9
Bill Thebert
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You can not edit your license email. You can however set your forum email to a license email that is still valid in your usercp on the forum. However from what I see you own two licenses both expired unless you have other licenses under another name. The ones I see are for Bill Thebert
That's exactly the problem: While my name is the same on both licenses, they're showing two different emails. Obviously my forum email address can (and does) only match one and not both.

Moreover, I will likely be moving one installation to another domain, so I would like the email associated with ALL my licenses to be *independent* of any of the domains on which I might use them (i.e., I'd like it to be my current forum email address).

There *must* be some way of updating licensee contact information if/when an email address changes, even if I can't do it myself. Would you share that method with me, please?
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Old January 31st, 2009, 06:09 PM   #10
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You can email sales and get the emails set to one email sure but as I stated before both licenses are expired to support and download access.
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Old February 8th, 2009, 02:00 PM   #11
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Fixed, thanks for the advice...

-b6

EDIT...nope, not fixed, still cannot post in the support forums.
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Old February 8th, 2009, 09:11 PM   #12
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I show your verified
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Old February 8th, 2009, 11:19 PM   #13
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Yes it's working now.... i should of waited, thought it would be instant...oh well, cheers
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Old February 9th, 2009, 10:04 AM   #14
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Yep the announcement on the top of most forums does state the cron job can take awhile to run depending when your bumped.
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