It has now been 21 hours since I have placed my order.
I have called for help and got no answer or return phone call after leaving a message. -I am sure they could have helped in some way. Besides in my Paypal receipt it says the number is for Customer Service.
I have also sent 2 emails to photopost. One to custserv like you suggested and one to orders because in my Paypal receipt it says that is the Customer Service Email. I have yet to receive a response from either.
It has now been 24 hours since I have placed my order, and I have still not received my product.
Even with a fully functional forums, visited very frequently by a Photopost Developer, and request upon request for help, I have not received any help other then being told what I cant do and what I need to do.
I have called...
I have posted...
and I have sent 3 emails...
I am not an unreasonable person. And this is not an unreasonable complaint.
I spent my hard earned money on a product and I am then told that I will receive my product within 24 hours and still to this moment I am no closer to getting what I paid for than when I first sent my money in.
I am asking, PLEASE will some one PLEASE process my order? Will some one PLEASE answer my emails?
I find it extremely hard to believe a few things here...
Beings that I own a run a few online businesses I refuse to believe that a person such as yourself would not have any way of contacting any one else who could either help with this situation or at least shed some light as to why this has been allowed to continue. You must be able to contact the others. There are not many for sure. Because if there were there would be some one to answer the phone, instead of the answering system that seems to be always on. And there would be some one to answer the emails sent as well.
Furthermore, I am astounded that you would try to counter this with trying to make it appear as if I had not told the truth. I did indeed send 3 emails and if it was the one sent an hour ago then it was NOT the one YOU told me to use. I found that one myself. Just so we are clear about this I even took a screenshot of my sent messages to link here to show that I have sent 3 emails. http://www.502stuff.com/images/email.gif
Also, you state that I sent it an hour or so ago... how long does it take to reply to emails. Besides the one email you refer to was emailed an hour ago but the ones before it were sent before that.
I am not trying to argue with you as you seem to want to do. I just want my set up. I have lost many hours that I could be working, sitting here waiting for what was promised to me.
And yes, just in case your asking yourself, I did indeed plan my work around my busy schedule and yesterday and today were set aside to work on this project, and now that time is lost. I have lost money due to being so far behind.
When I tell you all I can do is email them that is just how it is. There is no one I can call or nothing I can do more than I have done.
You have sent one email that I am finding in the system unless your using multiple email accounts but anyway yes you send that an hour or so ago on a Friday Night which is after hours. I dont have any control when they respond or process your order.
I simply told you they responding saying the license was issued well over 24 hours ago which means they processed your license almost immediately from what I can see.
I can guarantee that it has to be some email issue on your end if you never got the email. We see this quite alot with people and spam filters. I get probally over a hundred emails from the photopost site a day but then I have photopost.com as an approved site to get through my spam filters.
As they state it is not uncommon that spam filters treat sales email addresses as spam all the time. It is quite common on the internet.