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Old April 14th, 2006, 04:23 PM   #1
ehm
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My account is not able to post

After many months off this site, today I try to post a question on the 'How To..." section, but received a message that my useranem/account is not allowd to post there.
I'm missing something? I remmember I was able to post before.
is there any expiration data on the posting privileges?
Thank you
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Old April 14th, 2006, 04:24 PM   #2
Chuck S
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Hello at the top of every forum is an announcement about being a verified customer.

If you follow the steps in the thread you will be able to post in support and view the mods sections
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Old April 14th, 2006, 04:53 PM   #3
ehm
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I didn't read that Chuck... sorry..
Well, I read it now, but the problem still:
"We would ask anyone who is a valid license holder that does not see this tag under there username that they update there forum account email to match that of there license so they will show as a verified customer."
The e-mail account I'm using still the same e-mail I had when I bought it, which is the one I'm logged in.
What else could it be?
I went to my profile and just re-type the same e-mail and saved... still not able to post
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Old April 14th, 2006, 05:00 PM   #4
ehm
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JUst to add one more info:
if I try to go to members area:
https://www.photopost.com/members/members.pl
my username/password is not working and if I try to recover it with my e-mail, I get this message "Email address not in database."
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Old April 14th, 2006, 05:06 PM   #5
Chuck S
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The email your using is not one that is assigned to any license in our system.
Please check your records and try another email account you may have used.
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Old April 14th, 2006, 05:14 PM   #6
ehm
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I will do it from home. I have the Licence printed there, not here.
Is there any problem (like blocking) if I try few other e-mail I have?
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Old April 14th, 2006, 05:30 PM   #7
Chuck S
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No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.
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Old April 14th, 2006, 06:45 PM   #8
ehm
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Quote:
Originally Posted by Chuck S
No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.
Just for closure...
you were right: I used a different e-mail account to buy it.
Looks like I could log on at Customers area, but my license expired on Jan/2006 (bummer)...
I means I have no access to the protected areas on the forum or I only cannot donwload the updates?
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Old April 14th, 2006, 08:00 PM   #9
Chuck S
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You should be able to use the forums when you become verified but will be unable to download updates till you renew members access
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