Review Product Review - Steps - What??
For starters, I am new to ReviewPost so think of my comments as a new user to your ReviewPost (Website).
What you have is software geared towards products rather than a variety of uses that a Review system should be able to incorporate. When posting a review, I went to the correct category and had a hard time figuring out how. I want to post a review so I was looking for something like, "Post a Review". Instead, I found: Upload Product (Why not "Post Review"?) and there are these steps:
Step 1 of 3
Choose the type of Product you want to place:
Why is this step here? I had no idea what this meant. Do you think the users know what this means or is it just me? If I am in the category already, why is this step here?
So I select one and get this:
Step 2 of 3
Choose the category you wish to place your product:
Only 1 option to choose from here so why is this step included?
(And it takes a good 10 seconds between each selection which is rather long for a simple selection)
Both of these steps could be bypassed since I am already in the category I want to post a review in.
I finally make it to the review page...
"Enter the Product Manufacturer:"
My category is for a customer service, not a product so why can't this reflect the category name? ie: Enter the Store Name:
Why are there upload products field if this is for "Customer Service"?
and again, it says: "What is the title?:" Title of what? (and this should be optional).
Next there is "Item Description" instead of "Store Description" since it relates to Customer Service.
There are two types of templates (Product and Customer Service) and the options should correspond properly according to each.
So, I decided to bring in a family member who is an average web surfer for his feedback. I gave him a mission: Post a review about Dell.com's customer service (seeing as he recently had an issue with them). The results were even worse... he gave up as it didn't make sense to him either.
Last edited by SteveSteve; January 6th, 2006 at 07:09 PM.