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Old October 11th, 2005, 10:20 PM   #1
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Join Date: Jul 2002
Location: Seattle
Posts: 28
Can't access member's area after license renewal

I renewed my PhotoPost license in March of this year. I just tried to access the member's area with no luck. To make matters worse, I also tried to have my password emailed to me and got "email address not in database".

I am looking at my receipt as I type this message. The email address that I used to renew my license is clearly listed in the receipt, yet is missing from your database.

I need to get this problem resolved quickly.
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Old October 12th, 2005, 08:50 AM   #2
Chuck S
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Join Date: Jun 2002
Location: Abingdon,MD
Posts: 75,926

You can send an email to to find out the email you used on file. More than likely your using some other email addy. All our licenses have emails attached to them.
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
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