Originally Posted by omegatron
Okay two things here.
On install did you enter the proper Vblicense number when asked not customer number?
Did you enter the vbulletin cookie prefix when asked on install?
If either of these two things are wrong your vb login will not be recognized.
Thanks very much for your reply. I appreciate your support efforts. My answers to your questions appear below. Please note that my written complaint that follows my answers to your questions is not aimed at you personally, sir. I'm a software pro myself. So, I understand and appreciate exactly what you do. Please pass those remarks along to the product manager for the classifieds product. I'm sure he or she is the one who should read them. At least they should give him something to think about!
Do explain to him that I started this install at 9:00 Wednesday morning. My first step was to install ImageMagick. That went very well and took less than hours. Then I moved on to installing your classifieds. I carefully read and followed all the instructions several times and have thus far installed your product at least 4 or 5 times. I've honestly lost count. It's now 1:30 a.m. on Thursday morning and I'm just catching up with your message that says installation #4 is still AFU. Frankly at this point I'm tired and grumpy and very upset to still be screwing around trying to get past step 1. I'm on a deadline here (you guys do know about deadlines, right?) and did not have a day to waste on this installation! So, if I sound angry and frustrated, that's because I AM!
Now to answer your questions, Omegatron...
I entered the vbulletin license number and not the customer number exactly as it appears in vBulletin. I copied it from index.php in the forums directory as instructed. I'm curious though... What the heck does the entry of the LICENSE number have to do with whether your classifieds can correctly talk to the vbulletin database ANYWAY? And if it has such a HUGE and obvious effect on the installation then why don't the installation instructions ever mention that?
I did NOT enter any cookie prefix in the classifieds install because I had NO idea where to find that parameter in vBulletin configuration section. I did look for it; but could not find it. And neither the installation script nor the published instructions provided ANY guidance on where to find it in the confusing layrinth that is vBulletin's config screens. Can you tell me where it IS please, Omegatron?
Also, at the risk of repeating myself, I must ask, what does entry of the cookie prefix has to do with whether the classifieds can talk correctly to the vbulletin database or not? And if it's so darned important, why don't the install script or instructions ever explain how it's used or what impact getting it wrong it could have?
Frankly, I found the install instructions and the install script for your classifieds woefully inadequate when it came to providing meaningful guidance or clarifications on how to fill out the fields in the installation script correctly. For example in one case the install script refers to 'server path to "the forums" directory' and in another spot two lines lower it wants the URL of "Your forums". How is the new installing user supposed to KNOW your script has a "forums" directory of its own? I'm assuming of course, that that's the response you're looking for in the "path to the forums directory" question.
In the first case I originally put the server path to MY forums directory and in the other I provided the url of MY forums. Later, I realized (based on analyzing the script errors I got and the programs that aborted as a result of my incorrect guesses at the right answers) that the first question actually wanted the address to the pp-classifieds forums directory NOT the vbforums directory.
I had similar issues involved in setting up the script for integration with "either" vbulletin OR vbportal but NOT both. Hell I RUN both and I want the classifieds to WORK with both. So, why would you try to "force" me to choose between the two without providing any guidance whatsoever on what the downstream implications of that choice would be? In other words, how the heck was I SUPPOSED to answer that "choose death by hanging or death by firing squad question"? Also, I'm running vbulletin3.0.8 and vbportal 3.0.5 but the install script only refers to vbportal2... I still don't know whether you even support integration to vBportal 3. Do you?
Since, there was almost NO guidance on how to correctly answer those questions when you are running both products, I eventually realized I'd have to choose one integration or the other and not both. So I picked integrating with the forums because THAT's where the member database was and I KNEW I needed that integration to work immediately. And now even the member database integration doesn't freakin work and I've wasted a full day trying to get past step 1 and log into your control panel. The combination of this inadequate script and lousy instructions has forced me to delete the entire app and all of its database tables and reinstall at least 4 times and now I'm looking at a 5th reinstall?!? Grrrrrr.... Excuse me please while I go kick my dog!
If I sound P.O.ed, frankly, I am... VERY! You guys can do much BETTER than this. As a software pro and product manager myself, my advice to you is to ask the guy who wrote your excellent ImageMagick instructions to take a shot at rewriting the install instructions for your classifieds script ASAP. He wrote GREAT instructions that were clear and easy to follow and worked. These instructions on the other hand are simply awful. Heck I could do better than this and I didn't write the product!
I have spent my whole 36 year IT career as a software professional and devoted several of those years writing step-by-step technical instructions and software manuals. I've installed dozens of scripts and products with little or no outside guidance and have rarely had as much trouble installing them as I had with this script today. And now you're telling me my installation is STILL wrong??
Hells bells and little fish hooks!!! Give me just 5 minutes alone in a room with whoever wrote those instructions... pretty please?? I'd like to offer him some career advice.
I can't help but wonder exactly how many times your users have been forced to reinstall this script because of your installation instructions? Jeez, guys! Please have somebody rewrite those instructions and that script! You'd be doing yourselves and your customers a HUGE favor. This wastes a LOT of time and ticks customers off very early in your relationship with them. That's not exactly great for business, you know.
Somebody owes me an apology... a written apology. But please make sure it's NOT the guy who wrote those install instructions. The way I feel now, I'm afraid he'd be happy to move to Botswana and drive a truck for the rest of his life by the time I finished counseling him.
Conclusion: You guys get a big fat "F" on your report card for this one. And if somebody asks me tomorrow whether I'd recommend BUYING this script or not, just what do you think I'm gonna say? Can't you SEE how this adversely affects your sales??? Have I made my point yet?
Best Professional Regards,
Web Witchcraft Publishing