i have moved my photopost to a new server and forgot if i need to chmod some folders. however logging into the members area takes me to photopost classified and i don't have that one and no photpost? i do own review post as well. but that one is probably expired.
so can someone fix this so i can access my members area that actually has the software i purchased in it?
i tried that but still the same problem. i have no access to my liscence for photopost. have you checked what is there? what do you see? you should see reviewpost expired liscence and photopost, not just photopost classified.
maybe not a download link but there should be an upgrade/renew link? and as you saw photopost classifed was there and now it is not. so either you have changed it, or customer service? changed it? if customer service has changed it then they are aware of the problem becuase of this thread. i just need to clarify what i should be seeing and that my details are correct, that's all.
ok well that doesn't explain why i saw "classifieds" liscence in my photopost members area? and now when i click on download for my photpost it tells me it has expired. i will double check but i am sure it is not expired yet.
yep. i did all that. cleared cache as well. now i get the classified members area page back again and no photopost. i am using firefox with remember password field on. so i fired up IE6 but i don't have my original email/passoword as i switched email programs a while ago. so i typed in my email address in the forgot email field but then it said it is not in the database.
so i better start using customer support email to get it sorted?
well that would explain the emails i just got then
ok yeh it looks like i have 2 accounts and 2 different usernames/passwords and i was using the review post one for photopost by the look of it.
ok all sorted finally. thanks!!
edit/ i just rechecked the email and it is 2 different [passords for the same photopost account.
Last edited by Razgo; January 1st, 2005 at 02:26 PM.