Upgrade - Page 2

ski-whiz · June 1st, 2008, 08:52 PM

Quote:

Originally Posted by TheSonic

Yeah, i posted this fix days ago.

I think the devs will fix this in the next release....

Cool... Not sure why you felt like you needed to toot your own horn.

I didn't see your post til now..

Thanks for bringing it to everyone's attention.

Amedeus · June 1st, 2008, 08:56 PM

Thank you, it's a shame that fellow customers have to come up with the fixes.

ski-whiz · June 1st, 2008, 09:00 PM

Amedeus, do you have any issues when you upload a new product??

DLWebmaestro · June 1st, 2008, 11:39 PM

Hopefully we'll get a fix soon so we can truly upgrade to 4.0...

ScottW · June 4th, 2008, 07:01 PM

Quote:

Thank you, it's a shame that fellow customers have to come up with the fixes.

We happen to be short staffed this week - we are a small company, and our employees occasionally take much needed vacations. Also, when a bug is reported, we have to investigate and test before we can release it.

If anyone can try the fix that was posted and let me know if that resolves the issue, that would be helpful:
http://www.photopost.com/forum/1225337-post3.html

Quote:

Well what ticks me off is that there is NO support without Chuck, what if Chuck got hit by a bus? We'd all be screwed. I called the main sales number and no one answers.

That's not correct. If Chuck is not available, then Michael Pierce (our lead and most experienced developer), myself (the president of the company, fluent in Perl/PHP who created PhotoPost in 2001), and Zachariah (an experienced developer) are all available to provide support. We have 14,000 customers and when we get short staffed, it takes a little extra time to resolve support inquiries. It's not possible for us to hire enough people to prevent this issue, because we simply don't make enough money to have lots of extra bodies hanging out for the few times a year when we get short staffed.

We also don't provide phone support and never have - only phone pre-sales questions.

We are investigating the issues reporting in this thread this evening and will post an update as soon as possible.

ski-whiz · June 4th, 2008, 08:43 PM

Scott, I appreciate your post!!

That fix does in fact fix the issue..

There is another issue as well. Help needed: Error message(s)

When you try to create a new product you get an error regarding the buddy feature. I fix I posted also works, although not sure what the buddy feature is or if it's important to others.

I'm down with vacations.

I think maybe just a little post saying "Hey, going to be away til xxxx" (especially with one tech per product)

Thanks for the post!

ScottW · June 4th, 2008, 10:44 PM

Quote:

Originally Posted by ski-whiz

I'm down with vacations. I think maybe just a little post saying "Hey, going to be away til xxxx" (especially with one tech per product)

We didn't announce Chuck's vacation because everyone else is covering. Chuck covers all products, as do I and Michael as well.

ski-whiz · June 4th, 2008, 10:53 PM

ahh ok..

Chuck S · June 5th, 2008, 09:41 AM

There where a total of 3 bugs in the reviewpost new release which where all small and posted in a 2 week timeframe. All issues are resolved I am back from vacation and the build is updated.

Redownload the build and upload

pp-inc.php
image-inc.php
showproduct templates.

Amedeus · June 5th, 2008, 06:07 PM

Hey Chuck,
No more vacations for you!

I updated the files you indicated, but in the admin panel it still says I am using version 3.32.
Do I need to run the upgrade again?

Chuck S · June 6th, 2008, 09:04 AM

Are you reading the news statement or the actual version listed under statistics?

I have sent Michael an email to update the news statement. I beleive you are reading that news announcement that is saying our latest version is 3.32

Amedeus · June 6th, 2008, 09:26 AM

Quote:

Originally Posted by Chuck S

Are you reading the news statement or the actual version listed under statistics?

I have sent Michael an email to update the news statement. I beleive you are reading that news announcement that is saying our latest version is 3.32

Hi Chuck,
I am pretty sure I am reading it correctly.
It's exactly the same as I posted in post #5 in this thread.

Chuck S · June 6th, 2008, 09:28 AM

I would suggest you redownload your build and upload adm-misc.php

Lines 1799-1800 of adm-misc.php

Code:

Content visible to verified customers only.

Amedeus · June 6th, 2008, 09:33 AM

Thanks Chuck,
At this point I might feel better if I reupload all new files as I suspect that there are more that are not correct.
If I do that, should I run the upgrade script again?

Here is what I have on 1782-1783:

Code:

Content visible to verified customers only.

Chuck S · June 6th, 2008, 09:43 AM

If you ran the upgrade you should not have to run it again but there would be no harm running the 3.32 to 4.0 upgrade again just duplicate errors about fields already existing.

Sounds to me like not all the new files where uploaded so yeah downloading and reuploading everything except the config files install file any header footer or modified stylesheets would work fine.

TheSonic · June 6th, 2008, 01:06 PM

Quote:

Originally Posted by ski-whiz

Cool... Not sure why you felt like you needed to toot your own horn.

I didn't see your post til now..

Thanks for bringing it to everyone's attention.

Just wanted to say, that the bug is still issued and fixed (and reported)

Don't know why you flame around....

(Use PM for such things ?!?!)

Amedeus · June 6th, 2008, 08:14 PM

Quote:

Originally Posted by Chuck S

I have sent Michael an email to update the news statement.

Welll, it looks like the statement has been updated "ReviewPost Pro 2.8c Released!"

Amedeus · June 6th, 2008, 08:16 PM

Quote:

Originally Posted by Chuck S

If you ran the upgrade you should not have to run it again but there would be no harm running the 3.32 to 4.0 upgrade again just duplicate errors about fields already existing.

Sounds to me like not all the new files where uploaded so yeah downloading and reuploading everything except the config files install file any header footer or modified stylesheets would work fine.

I reuploaded all of the files, and ran the upgrade. It seems to have worked.

Thanks

Chuck S · June 9th, 2008, 09:07 AM

Not a problem glad you got that sorted Amedeus.