MOVE Failed
 

I was trying to MOVE a product from one category to another category, and got this error message:


/home/i...../data/3/thumbs/large-DSC_24863.jpg -> /home/..../data/2/thumbs/large-DSC_24863.jpg
Copy of the file failed. Operation cancelled.

Could you please let me know the typical reason for this? So we can look into this.

Thanks so much!

The typical reason for this is your data directory at every level is not 777 permissions.

That means the data/2/thumbs directory is not 777

Some other atypical issues would be the file itself is not permissioned right or corrupt.

The server path is incorrect.

Safe Mode is On on the server which prevents operations from being performed.

Basically the first thing to look at is make sure the data directory is 777 permissions at every level.

You can ssh to your server with putty or similar ssh client and issue this command after you have gone to your gallery directory

chmod -R 777 data

Thank you. It was the permission issue. I guess things got messed up after we move the server.

Lately quite a few members said they were not able to login, and retrieved password did not work either. Do you think this is also related to server move?

Thanks,
Sean

I would suggest you check and make sure things are installed correctly permissions and paths are right. You also want to make sure PHP mail works on that server.

Thanks Chuck. I think the path to directory is right as some people uploaded successfully. php mail works as i am getting upload notification. Thanks for these pointers.

Not a problem glad to help enjoy your evening.