Unable to read the format of the file

inspi2012 · May 16th, 2012, 08:45 PM

I got this error when re-scan the database /rebuilding all thumbnails:

Unable to read the format of file: /mydomainpath/data/3/61.jpg

It shows the file as a jpg file, but it cannot read it. What should I do?

Thanks,
Sean

Chuck S · May 17th, 2012, 07:57 AM

Is it the same file? I would say that image is corrupt personally. The image can not be found try it yourself

inspi2012 · May 18th, 2012, 10:24 AM

Thanks Chuck, what actions/steps should I take when we experience this?

Chuck S · May 18th, 2012, 01:11 PM

Double make and check sure the actual file exists. That would tell you that your dealing with a file that is missing which means you can delete that product or upload a clean file depending on what the issue is. A corrupt file means you can not rebuild it.

inspi2012 · May 18th, 2012, 02:02 PM

The error does not review which product, it only tells you the file location, so how can I find out which product is it tied to?

Thanks,
Sean

Chuck S · May 18th, 2012, 04:15 PM

You can put 61.jpg in the search and search all fields it should return the product.