Average Rating not working

ncangler · May 5th, 2007, 12:10 AM

The average rating feature doesn't seem to be working for the products. When pulling up an idividiual product, the summary box at the top has a field labeled "Average Rating" - on my screen - every product I look at says "none indicated".

My assumption is that this field sould be an average of all ratings given, correct? Any suggestions on how to troubleshoot this?

Chuck S · May 5th, 2007, 10:12 AM

http://www.reeftalk.com/reviews/show...ct/1666/cat/72

Try redownloading the package and reupload all files except the config files

ncangler · May 7th, 2007, 10:21 AM

Okay, I downloaded the files and upgraded to Reviewpost 3.33 but still no "Average Rating" display. It just says "None Indicated" on all reviewed products.

Chuck S · May 7th, 2007, 11:24 AM

Yes you have an example here? I beleive the example provided shows this works so lets try and figure out why yours does not show make sure to have an example url and a test user login posted here

ncangler · May 8th, 2007, 01:33 AM

Thanks Chuck. Here you go:

http://www.ncangler.com/reviewpost/s...php?product=14

User: testcase
PW: gotest3

Chuck S · May 8th, 2007, 07:35 AM

Please post a working login

ncangler · May 8th, 2007, 10:41 PM

Oops! Sorry about that. I could have sworn that I created that user. I have it created now and working. Thanks!

Chuck S · May 9th, 2007, 08:30 AM

Have you tried in scan database running the rebuild reviews option?

Allow rating is turned on right?

See this code is unmistakable in showproduct.php

Code:

Content visible to verified customers only.

http://www.reeftalk.com/reviews/show...p?product=1666

AGAIN with my testing I see no issues using default code and this function.

I would suggest you upload all clean non modified files to your site except the config files and run any missing upgrades.

ncangler · May 9th, 2007, 09:02 AM

I uploaded clean files yesterday before sending a link. The only options I see in Scan Database are:

Check for and create missing thumbnails
Rebuild all thumbnails
Check and rebuild all preview images.
Check here to watermark unwatermarked files.
Check here to recalculate product numbers and check children.
Check here to resync product/reviews usernames/update comments counts.
Check here to resync reviews counts on showcat page?

I assumed you were referring to #6 and I ran it with the same result, no Average Rating.

Where is the "Allow rating" option that you referred to? I've looked through all the options several times and do not see it.

ncangler · May 9th, 2007, 09:04 AM

BTW I am subscribed to this thread for instant email notification but I do not receive an email notification when you reply. I checked my email address in my UserCP and it is correct. Any ideas why email is not being sent/received?

Chuck S · May 9th, 2007, 10:37 AM

no ideas about the email I get the subscriptions

Basically you need to email support@photopost.com with admin login url and ftp info because your site is definately not performing like a unhacked site as clearly I have shown. So we need to go see what we can find

ncangler · May 11th, 2007, 11:59 AM

Chuck, thank you for figuring out this problem for me. Your support is excellent. Have a great weekend!

Chuck S · May 11th, 2007, 03:15 PM

No problem easy once I saw your database but it definately weird how you where missing a required setting in your settings table