Reviews all go to moderation
 

Hi Chuck,

Can you help me figure out why all my user's reviews go into the moderation queue? My own are the only ones that don't. Somebody else had the same question in another thread that got too long, so I am asking here: are we looking at a misconfiguration, bug or intended operation?

I have these settings:

Allow users to post reviews? YES
Do you want to be notified of all new reviews? YES
Allow members to rate products? YES
Display unapproved reviews? YES

Thanks,

Matt

I have the same settings and issue, and also would like to know the answer :)

Hello Chuck!

would you or another moderator please address this question? It has been a couple of weeks!

Regards,

Matt

Reviews always go to moderation because there is not a separate switch saying dont send them to moderation. Its always been this way.

You must go to moderate reviews and approve them. You get the checkmark letting you know they are there

Thanks for the response Chuck!

It does seem odd that Reviewpost requires a review function when there is a setting like this:

Show Product Options -> Display unapproved reviews?

Regards,

Matt

I can look at the settings more no biggy. I have just owned reviewpost for as long as its been at and I know it has handled reviews like that forever. There never was the coding added in to display unapproved reviews like Photopost

Please verify you are running 2.91 and you have uploaded all the files

I show this in showproduct.php

if ( ($Globals['moderatecoms'] == "no" && $capproved == 0) ) {

blah blah

I post a review if moderatecoms is set to yes which means show them and it displays

Hi Chuck, That seems to be an incorrect statement. The feature (coding to display unapproved reviews like Photopost) exists and almost works properly.

As indicated above, the switch to control this is the setting is:

Show Product Options -> Display unapproved reviews?

The reviews do show in showcat, showproduct, and the numbers contribute to the average rating etc. A couple problems are:

1. These unapproved reviews aren't displayed in the recent reviews PAL.
2. Also the reviews go to moderation which seems like a silly thing to do given that they are already displayed.

Regards,

Matt

Hi Chuck. Yes the reviews display in showproduct.php. Reviewpost seems to be confused about what 'moderatecoms' is supposed to mean. I think you were saying a couple posts upwards that this feature doesn't exist? It does but it doesn't really work right.

1. Yes I have that code in showproduct.php. Showproduct works fine.

2. If $Globals['moderatecoms'] is set to no, why would the comments go into moderation??????? That doesn't make sense.

3. Unmoderated reviews don't display in the PAL and they do go to moderation, which seems nonsensical in view of the fact that the variable is called moderate coms.

Regards,

Matt

Everyone tries to compare to Photopost.

As far as my recollection Reviewpost has always had comments go straight to moderation. Been this way as long as I have owned it. There is no global moderation setting other than to display unapproved reviews.

Looking at the base code I would have to say Reviewpost is deliberately coded to set reviews to go to moderation. There is a global switch to exclude admin from this but user reviews all go to moderation by default.

It allows an admin to check "unchecked" reviews without having to wade through all the reviews. Think of it this way - its approving reviews after the fact. They still display, but you have the ability to say "I was to review any reviews I haven't yet approved".

Hi Michael How about the problem with them not displaying in the PAL?

Please see # 3 above

Hi Chuck,
It is reasonable for users to compare reviewpost to photopost.

1. So much of the code has been recycled from Photopost and many of the bugs we have discussed before were ironed out first in photopost.

2. Many of reviewpost's functions and variable names have been inherited from Photopost, despite the fact that they don't always accurately describe their functions in a reviewpost environment. As an example, the variable $Globals['moderatecoms']=NO has nothing to do with either moderation, or comments. Setting it to no will not stop the moderation of comments (or reviews for that matter), as you've explained above.

3. Absent formal documentation for the details of how things are supposed to work, it is reasonable for users to compare the details of reviewpost functions with photopost since the company has provided no alternative.

4. Photopost is the flagship product. It gets the attention and the resources. More users are running it, so problems get uncovered and addressed there first.

5. It is desirable for any administrator of multiple products to have them behave with consistency, both from his own administrative perspective, and the perspective of users that will be using both systems in a shared environment

I hope this explanation helps unravel the mystery of why people keep comparing Reviewpost and Photopost.

Regards,

Matt

Matt, I agree that the comparison is often relevent. Although it would be better comapred to PhotoPost 4.1 or something since that's when the seperation occured. Also, some of the new features are code that is used from PhotoPost (not exactly modular, but usable - you'll see alot of reviews variables called comments because of this)..

In the index.php file you'll see:

WHERE c.review != '' AND c.approved=1 ORDER BY c.date DESC LIMIT {$Globals['numcompal']}";

where the approved=1 is used; if you take out the part in bold, then any review will show up.