[2.9] Product Review Counter stuck at zero
 

When I post reviews on products that I uploaded, I am not getting any increment on the product counter

rp_product.numreviews stays at zero.

I was unable to find any query in reviews.php that would actually increment the numreviews

It does not appear to be a display issue:
1. The review gets entered in the database, and does show on the master index page.
2. I verified that the value in the database is zero so it does not seem to be a display problem.

Regards,

Matt

It has been a week since I reported this problem so some support would be great. I can't even find the bit of code that would increment the review count, so debugging this myself has proved difficult.

It appears that this is a bug? I have Display unapproved Reviews set to yes and the review count is correct at the category level, but the count was off at the product level because there were approvals pending in the approval queue.

1) I am not sure why there is stuff in the approval queue. I selected "Display Unapproved Reviews" so I wouldn't expect to see anything there.

2) In any case, the category count of reviews should agree with the what the product pages show, right?? Maybe?

Thanks,

Matt

I have the same problem and would also like to see the bug fix.

I have reviews done (it shows when you click on the product). It is the show categories summary pages that indicates NO REVIEWS when there actually are some...

THanks
petr

Hi petr - do you have that red checkmark next to the Admin link? If so it indicates there are unapproved reviews. I am not sure why my reviews are going into the moderation queue, but maybe yours are too?

In my experience, these "reviews" are counted at the category level, and the reviews show at the product level, they just aren't enumerated at the product level until they are released from the moderation queue for some reason.

Regards,

Matt

I'll check into it this morning to verify.

Okay, line 274 in reviews.php should read (change in bold):

this is verified fixed in your new build 2.91, but is there a way to get it to recount and have an accurate count on reviews/comments ?

I made a test review/comment now deleted it, but the "1 review" remains... and the others that have reviews are not counted as of yet.