Helpful Info To Provide When Asking Questions

[qwk98gt]

Maybe MichaelP or one of the moderators will make this a sticky, because Lord knows it needs to be...


When posting a question in any of the support forums, it would be VERY helpful if you would always do the following. It helps expedite answers!

• Tell us what server operating system you are running. Windows? Flavor of Linux? What version is it? Service packs or other updates applied?
  
  
• Tell us what version of PHP and MySQL you are running.
  
  
• Tell us whether the server in question is a dedicated host or if it is a shared host.
  
  
• Tell us if the server is under your control or if you are leasing/renting/borrowing hosting space from someone else.
  
  
• Give us a URL that links us straight to your PhotoPost installation. If it is a private installation that limits access to unregistered guests, give us a dummy account to use that actually has access to the photos.
  
  
• Be nice and be patient!!! Not everyone who answers your question is a "Paid PhotoPost Employee" ... a lot of us are going to be fellow PhotoPost users who have been down that road before and have advice to share. If you're rude and piss us off, you're just going to cut your own throat.
  
  Even the PhotoPost employees don't deserve to be treated badly just because something isn't working right for you and you're aggrivated by it. Chances are you're not the only problem ticket they are working on at any given moment. Realize that you sometimes have to just take your turn and wait in line.
  
  Take a breath. Relax. It's just the Internet!

Just some helpful points to ponder while surfing these forums and thinking about how to pose that next technical support question.

[Chuck S]

This is a very old thread and it is sticky but it is amazing how many people do not follow the suggestions here which seem common place when you are trying to get help for a problem.

The majority of posts here are like I can not upload how do I fix it or my site is broken what do I do. There is not a hint of a test login or url provided so support personnel are left with nothing but guessing and on average many replies back and forth before being given information that can help them resolve the problem.

Please everyone reading this do as noted as it can cut down the time needed to diagnose your issue and give you a resolution.