Upgrade Created Disaster

Cindy Coutts · January 19th, 2010, 09:27 PM

I had my gallery upgraded today through the $49 package and it's been pretty much a disaster ever since. If you hit ALL in the gallery, you get 10 pictures with this ugly green background behind them. I've lost over $500 in custom coding and I am not a happy camper right now -- and that's only what I've discovered so far. And I'm not willing to lose 5-6 hours of my latest backup from today. We need a resolution. If I were to fall back on my backup, I'll lose about 6 hours of my message board as well and I can't do that. As a matter of fact, if I try to get any pictures, today, 7 days, 14 days, etc., all I get is those 10 pictures with that ugly green background.

Regardless of the customization I lost, standard features are not working.

Chuck S · January 19th, 2010, 09:40 PM

Cindy

As I wrote in an email to you recently any personal customizations would not be retained in an upgrade. Any hard coded alterations you make to our files are at your own risk. If you pay for an upgrade service that is exactly what your going to get. We go into your server and update your files to the latest version which is 7.01 so you can enjoy the new version and its new functionality. I am assuming that is why you upgraded. Our company is not going to know you have made code alterations to our files. You did not let anyone here know you had modifications. If you had I would have told you the same thing I am posting here and to make sure you backup your files so you can compare and add back in any mods. Just make sure not to overwrite the new files with one ones and test that any customizations you made are compatible with the new version.

Chuck S · January 19th, 2010, 10:01 PM

By the way that search is valid like so the page you get is the way it is suppose to be

Message - Gallery

Now If I do a search equals all on my site I get all my photos so if you dont I might need to look at that for you

Search - ReefTalk Gallery

Let me know if you want me to look at it but I see your already altering files again.

Cindy Coutts · January 19th, 2010, 10:06 PM

We did backup the files 6 hours previously and I was told that the mods would be lost AFTER the upgrade was already done.

We're just going to have to do the file comparisons. I'm just curious as to why the gallery wasn't even looked at before the upgrade. I do know in previous conversations that I've mentioned mods to my gallery. All I know is that I'm going to have to pay for work again that I basically just paid for (like today) with the mod customization AND time for comparing the files.

Again, basic functionality isn't working with regards to using the options to view photos as I keep getting the same 10 with a completely different background no matter how many days I'm after. I did the PALS myself that are gone so long ago I wouldn't even know where to begin fixing those again; the same with the photo options as I had them worded under the description. The language files that I changed I can do that easily enough as there were only a few, but some wording is now centered above the description that I had left justified -- just things like that. I definitely wasn't expecting the frustration that came along with an upgrade. The one thing that I'm really going to struggle with is when you right click on a user name, the option of viewing their gallery is gone and getting that back in I have no idea.

Cindy Coutts · January 19th, 2010, 10:07 PM

Quote:

Originally Posted by Chuck S

By the way that search is valid like so the page you get is the way it is suppose to be

Message - Gallery

Now If I do a search equals all on my site I get all my photos so if you dont I might need to look at that for you

Search - ReefTalk Gallery

Let me know if you want me to look at it but I see your already altering files again.

Honestly, I haven't touched a thing, not even the admin CP. So you're telling me that when I hit today, 7 days, 14 days, and ALL, the same 10 pictures are going to come up? 14 days should give me 14 days of pictures and ALL should give me all of the pictures. That wasn't even the default on my previous version. I am not seeing what you're seeing.

After a quick look again, the green is gone, a bunch of nonsensical information is under the photos that wasn't there before, but I'm still getting the same 10 pictures no matter what my search is. For the record, I don't plan on trying to fix this or add in my mods until tomorrow afternoon.

Chuck S · January 19th, 2010, 10:19 PM

Cindy

Honestly I dont understand why you would think if you modified files that this would not be lost in an upgrade. As stated we would not have any idea you modified your files so this is not something we would specfically tell you. My comment said IF you told me you had modified files I would tell you that you would have to redo things. You paid for an upgrade meaning we are going to put clean unaltered new files on your server from the latest downloadable code.

Pals are no big deal you can just place the old ones in there.

Quote:

Again, basic functionality isn't working with regards to using the options to view photos as I keep getting the same 10 with a completely different background no matter how many days I'm after

what do you mean here options to view photos?

Well you did not include an admin login with the details but one thing I can tell you is you want to remove that trailing slash off the front of your gallery url in global options. Also you might want to try setting the seo option to seo check that out.

Quote:

The one thing that I'm really going to struggle with is when you right click on a user name, the option of viewing their gallery is gone and getting that back in I have no idea.

You have never been able to right click on a username in photopost so maybe your confusing this with some mod on your forum not your photopost because I know in vbulletin you can click a username and get a list of stuff.

Cindy Coutts · January 19th, 2010, 10:20 PM

Another issue: The Previous Image and Next Image feature is not working. I click on the first picture in a member gallery and it only says Previous Image when there isn't one and then it will take me to the next image and when I click on Next Image, it takes me back to the previous image, so I'm stuck in a 2 picture cycle.

Cindy Coutts · January 19th, 2010, 10:25 PM

Quote:

Originally Posted by Chuck S

Cindy

Honestly I dont understand why you would think if you modified files that this would not be lost in an upgrade. As stated we would not have any idea you modified your files so this is not something we would specfically tell you. My comment said IF you told me you had modified files I would tell you that you would have to redo things. You paid for an upgrade meaning we are going to put clean unaltered new files on your server from the latest downloadable code.

Pals are no big deal you can just place the old ones in there.

what do you mean here options to view photos?

Well you did not include an admin login with the details but one thing I can tell you is you want to remove that trailing slash off the front of your gallery url in global options. Also you might want to try setting the seo option to seo check that out.

You have never been able to right click on a username in photopost so maybe your confusing this with some mod on your forum not your photopost because I know in vbulletin you can click a username and get a list of stuff.

Yes on the viewing photos. If I click 7 days, I get the same 10 pictures. If I click 14 days, I get the same 10 pictures. That is not working and now neither is the Previous/Next Image feature and I haven't touched a thing anywhere. You had server log-in but for admin PP log-in, I'm just re-reading the instructions and it said it would be requested if not provided.

Chuck S · January 19th, 2010, 10:38 PM

NON-TRADITIONAL VALENTINE - Gallery

House-Mouse - Gallery

everything looks fine on viewing your gallery

In fact the only issue I see is that search

Your search issue I would need to see your admin login

Chuck S · January 19th, 2010, 10:43 PM

Okay well its almost midnight here.

send me an admin login and I will look at your little search thing and try and understand why it does not work like any other site. has to be a setting in admin throwing it off.

Cindy Coutts · January 19th, 2010, 10:45 PM

I e-mailed it to you. Check your in-boxes.

And I'm still having problems with the next and previous image thing mentioned earlier.

Chuck S · January 19th, 2010, 11:36 PM

Your search works fine if you set in admin for it to return more than 10 results

Message - Gallery

Message - Gallery

You next and previous images are directly proportional to where you are for instance

wedding first dance - Gallery

Cindy Coutts · January 20th, 2010, 07:04 AM

Okay, I'm awake now. I wasn't aware that the search feature default was only 10, even if you hit ALL. I assumed that ALL meant ALL (7 days really meant 7 days, and 14 days really meant 14 days, as it's there in black and white) and that the default would reflect ALL. If it's not going to reflect ALL, then ALL shouldn't be an option.

Basically the upgrade has put me back to complete bare bones where I literally have to start all over again and a tremendous amount of money has been flushed down the toilet because of my customization. An upgrade is supposed to do that, just upgrade with better features, more user friendly with members and admin, and I am not seeing it right now whatsoever. What I am seeing is at least 80 hours of work ahead of me personally and more out-of-pocket customization that frankly, was just completed. When you have to sit there and compare template to template and paste your customization code back in and figure out which is more cost effective, there's something wrong, and it's not all my problem or fault either. Now I understand why Splitcoast is running their much older version.

Just what are the benefits to an upgrade? All I know is that it's been 100% negative so far. I am extremely disappointed and even more angry. My time and money are valuable.

Cindy Coutts · January 20th, 2010, 07:36 AM

And now I'm writing back again. Briefly looked over the gallery. Why am I going to have to change defaults with when you look at a picture, ALL of the information posted with it is under it with the search feature? That wasn't even default with my older version. It was much more cleaner. Now I'm at 18 hours since my last system backup and with everything I'm encountering, I'm almost ready to risk losing 18 hours of posts and pictures, which will really tick off my members. What a horrible and unjust position I've been put in.

Chuck S · January 20th, 2010, 08:19 AM

Cindy,

I am sorry your upset but none of this is our companies fault in any way. Customers are responsible for there own code modifications. We do not support code modifications. I know I have posted before but I will say it again. When you purchase an upgrade we upload our new files to your server. Logically if you have altered any of our files from there default intended coding this would be lost in an upgrade. If you did your own upgrade you would experience the same issue because once you upload clean unaltered code to your site it is going to show and perform as the program is intended to show. From your responses I got the feeling you expected somehow that all your code mods would still be there after the upgrade so I felt the need to reiterate this point again.

Now lets me respond to any points I see on functionality.

The issue you where having with the search feature is simply a result of a setting you told the program to follow and it would not matter what search your doing. In Admin Search Options you had this option set to 10 which tells the program display no more than 10 results ever doesnt matter what search your doing. That limits the query for the search to x number of results.

Maximium number of search results to return?

Thats an absolute setting. I upped it to a 1000 by default in a clean photopost it is set to 500.

Now with all that said your site is performing from what I see like a perfect 7.01 install. There are tons of new features depending on your last version you where running. The announcements forum has a detail of new features but then so does the changelog.txt file in your documentation folder under your install as well. For 7.01 the most notable feature is the addition of the true SEO urls which will increase google and other spiders to crawl your site and increase your page rankings etc so more people find your site. This is working flawlessly and I am sure you see the urls have changed

ST40 Sympathy Card - Gallery

Ability now to create thumbnails for video files if you have ffmeg installed on your server.

Flash Uploader is you where not already running 6.2 and the list goes on and on.

If you have a specific thing you dont want to be displayed on your search page I can assist you in removing it or tell you how to remove it but the search has displayed like that for quite some time. What your seeing different because we only have one url for photos now with the new SEO is all search functions are handled by the search script. I believe there might be some confusion on those 1 day 7 day 14 day links etc in earlier versions where displayed by showgallery like a cat display. That simply is no longer the case.

Cindy Coutts · January 20th, 2010, 11:43 AM

With the display 14 days, etc., when I click on that, I expect to see 14 days of everything that was uploaded, not just a particular category.

When viewing a photo, such as this.....how do I get the Photo Details typed by the member left justified, as well as the Date, Views, and Favorites to the left and on separate lines? I've just spent an hour in the showphoto template trying to fix this like it used to be, which was like this.

Cindy Coutts · January 20th, 2010, 11:49 AM

Search is still limited to 10 for some reason as indicated here but says 1000, and I have no clue why all of that nonsensical junk is under the photos when it never used to be, even with my previous version that I purchased less than a year ago. Again, it should look like this. I did not have to do this kind of clean up when I purchased my last version. It's sloppy and these are default settings? Any upgrade shouldn't do that. This is not working flawlessly whatsoever. I know the mods I made and had and that kind of mess wasn't one of them.

FWIW, I haven't touched the admin whatsoever as insinuated above how I had the search set to 10. That's obviously a default setting.

Cindy Coutts · January 20th, 2010, 12:14 PM

In the Admin Panel, how do I get that awful gray out of there with the tiny white lettering so something more visible please?

Chuck S · January 20th, 2010, 12:15 PM

FYI the search max is 500 by default so someone had to have changed that to 10 but anyway I set that to 1000 for you as previously stated last night.

Search - Gallery

If I do one day I get 10 results like your posting because that just happens to be the number of photos uploaded in the last 24 hours from right now

If I do 7 days I get 74 results and looks fine

If I do 14 days I see 168 results or so looks fine

If I click all I get the search maximum of 1000 that I put

I already explained that your gallery searches are not suppose to look like this below

http://www.splitcoaststampers.com/ga...mit=last1&cat=

You cant compare your site to some super modified 4 year old version or so of our software.

Your gallery is working fine from what I see based on the clean 7.01 code.

Cindy Coutts · January 20th, 2010, 12:56 PM

Fixed my margins, etc., was trying to do it on the server rather than through admin panel, so at least that's something positive moving forward. I need to fix some function that allows people to click on the favs and their name comes up. We don't need that. We also need to get rid of the Photo Options button and make it wording as show in earlier requests.

I appreciate your help but you have to realize that not all of us has your expertise and you're talking to me like I do when I obviously don't. I still don't get what a SEO is. If we got the boxes under the photos as shown earlier and get rid of the current default mess because it truly is sloppy and fix my PALS, then I'm back in business. Personally, if I came across a gallery looking for something and saw that mess, I'd go elsewhere looking.