Step Three Error

ascott · August 29th, 2009, 07:53 PM

Keep getting this Error message when I'm trying to install Photopost Pro.

Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'mysite'@'localhost' (using password: NO) in /home/mysite/public_html/photopost/install.php on line 570
I cannot connect to the PhotoPost MySQL server. [host:$host][mysql_user:$mysql_user][mysql_password:$mysql_password]. Check your config-inc.php for the correct settings and rerun.

Cheeked the setting and they seem OK, trying to load it onto my VB database and have looked over the forums here but can't find an answer.

Thanks in advance.

Alex

Chuck S · August 29th, 2009, 08:23 PM

That error means the database info in the config is incorrect on install and you need to correct this.

ascott · August 29th, 2009, 08:37 PM

Chuck, I've tried every variation possible but I still can't get it to work.

I know you've likely heard this a million times but can you give me a rough idea what to put in the user database fields please.

Chuck S · August 29th, 2009, 08:57 PM

The Photopost database fields you put the proper database info. This can be the same as the user database portion if your installing into the same database as the forum.

The User Database information you put the forum database info from your forum config file.

Make sure the database host name username and password are all correct.

ascott · August 30th, 2009, 02:53 PM

I've got into the Photopost admin area and tried to set things up there but nothing shows up on my forum?

Chuck S · August 30th, 2009, 03:42 PM

What is the url and test login so we can check it out.

ascott · August 30th, 2009, 03:51 PM

For the Photopost admin?

Chuck S · August 30th, 2009, 04:09 PM

No just a normal gallery url and login

ascott · August 30th, 2009, 04:27 PM

Canon Fodder Forums

User:Bob
Pass:

Is this what you want?

Chuck S · August 30th, 2009, 04:33 PM

My Photo Gallery - Main Index

? you dont have the integration turned on

anyway the forum photo block is here

http://www.photopost.com/forum/photo...3-5-3-8-a.html

ascott · August 30th, 2009, 04:53 PM

Might just be better if I get you to do it.
Do I just go to the homepage and buy an Installation Service?

Chuck S · August 30th, 2009, 04:55 PM

Yes you can do that

ascott · August 30th, 2009, 05:09 PM

Done.

Chuck S · August 30th, 2009, 06:48 PM

Okay not a problem make sure to return the install contract they send and we will get this done asap

ascott · August 30th, 2009, 06:53 PM

What install contract, the license email? where do I return it to?

Chuck S · August 30th, 2009, 06:57 PM

You get an email confirmation from yahoo on the order. next customer service processes your order and sends you the install contract which is where you authorize us to access your site and list your site details. You send this back they then send it to install person and your site gets installed.

ascott · August 30th, 2009, 07:00 PM

Got ye :0)

Chuck S · August 30th, 2009, 07:12 PM

no problem enjoy

ascott · September 1st, 2009, 04:33 PM

Chuck, can you give me some sort of time scale as to when this will be install please.

Thanks

Alex

Chuck S · September 1st, 2009, 04:56 PM

Alex

As stated once you sent the install document back to customer service they will release it to be installed. Have you sent the install document back to customer service?