Step Three Error - Page 2

ascott · September 1st, 2009, 05:02 PM

Sent all the required documents back yesterday at 7.55pm my time.

Chuck S · September 1st, 2009, 08:45 PM

Okay well then please contact customer service through the contact us link in the header they should be able to tell you status.

ascott · September 2nd, 2009, 02:02 AM

Tried sending the email again but all I'm getting is the email failure notice?

It was sent to both customer services and yourself that time.

Chuck S · September 2nd, 2009, 08:52 AM

I was copied on an email customer service sent you. They essentially asked you how you sent in your install document fax or email. They told you they have recieved nothing from you and if your getting email failures then you have some sort of email issue I would think

try faxing the document to 1-443-264-2555

ascott · September 2nd, 2009, 12:54 PM

Nothing wrong with my email, your one is the only one that I can't sent to.
I've sent it to your email Chuck as I don't have a fax, no error message back as yet.
Lets hope it's received this time!

Best

Alex

PS just received the error again as I write this, can you PM me a valid email please.

Chuck S · September 2nd, 2009, 01:35 PM

Well I am not sure what email your referring to your trying to send to me but all emails are valid here. You dont have my personal email addresses that I know of. You can email us through the contact us link in our header.

We get email all day long. What exact error are you getting? Your telling me you dont have an email issue but you keep posting about errors your getting so lets see that error.

You can always fax it from a kinko's or postal supply store if you dont have a fax at home.

ascott · September 2nd, 2009, 02:42 PM

I've been emailing all day to and don't any any errors except from you guys

Been sending to custserv@photopost.com & chuck@photopost.com and get error message.
But I can't show it as it keeps freezing my browsers when I try to open it

Sent the docs as images through your contact us at the top of the forum.

Best

Alex

Chuck S · September 2nd, 2009, 03:06 PM

well I see one from alexscottphotography is that you that worked?

ascott · September 2nd, 2009, 03:09 PM

That would be me, I sent one with a different attachment to see if that worked. Is that the one you got, text about Canon Fodder Forums?

Chuck S · September 2nd, 2009, 03:10 PM

No the one I see is imageshack attachments or something

ascott · September 2nd, 2009, 03:48 PM

Photobucket, now you have an email and a contact us email. Can I get my software installed please.

Chuck S · September 2nd, 2009, 04:00 PM

Customer service will process this and send it to the installer who will be me. Once they send it I can install it.

ascott · September 2nd, 2009, 04:04 PM

Thanks Chuck, appreciated.

Chuck S · September 2nd, 2009, 06:09 PM

Not a problem glad to help

ascott · September 3rd, 2009, 12:43 PM

Thank you Chuck, your a star

Chuck S · September 3rd, 2009, 01:25 PM

Have a good day