Flash Uploader Still Not Working

SnapShack · August 7th, 2009, 06:55 AM

After trying everything I have seen suggested I had my host have a look at the script as to why the flash uploader isnt working. Mod security is complete disabled and also the standard uploader works. Can someone please help me

This is the reply from my host

I don't understand why the image isn't actually uploading.. According to the output log, everything is functioning just fine:

=========================================================================================

SWF DEBUG: Event: fileDialogStart : Browsing files. Multi Select.
Allowed file types:
*.jpg;*.jpeg;*.png;*.gif;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov
SWF DEBUG: Select Handler: Received the files selected from the dialog.
Processing the file list...
SWF DEBUG: Event: fileQueued : File ID: SWFUpload_0_0 SWF DEBUG: Event: fileDialogComplete : Finished processing selected files. Files selected: 1. Files Queued: 1 SWF DEBUG: StartUpload: First file in queue SWF DEBUG: Event: uploadStart : File ID: SWFUpload_0_0 SWF DEBUG: Global Post Item: userid=2 SWF DEBUG: Global Post Item: PHPSESSID=f3e8d618f74e8efaf5ae9db03cedddb7
SWF DEBUG: ReturnUploadStart(): File accepted by startUpload event and readied for upload. Starting upload to http://www.snapshack.co.uk/gallery/upload.php for File ID: SWFUpload_0_0 SWF DEBUG: Event: uploadProgress (OPEN): File ID: SWFUpload_0_0 SWF DEBUG: Event: uploadProgress: File ID: SWFUpload_0_0. Bytes: 145263.
Total: 145263
SWF DEBUG: Event: uploadSuccess: File ID: SWFUpload_0_0 Response
Received: true Data: uploadSuccess event detected SWF DEBUG: Event: uploadComplete : Upload cycle complete.

=========================================================================================

It seems like the regular-PHP based uploader uses the exact same files to upload images except unlike the flash, it works as it should. This leads me to believe there maybe something wrong with either our PHP settings or the flash script itself. Is there an updated version of SWFUpload you can try? Are there certain PHP settings required by this script?

Please let me know.

Any further help you guys can give me would be great

Chuck S · August 7th, 2009, 10:37 AM

What size is the file what type etc?

SnapShack · August 7th, 2009, 02:18 PM

jpg and various sizes from small to large, the same files will upload using the standard uploader but not the flash one and the files are well below both the php and the pp limit

SnapShack · August 9th, 2009, 07:31 AM

anyone any further ideas?

Chuck S · August 9th, 2009, 08:06 AM

If you have followed the mod security thing I dont know anything else. Maybe the support folks at flashupload might know.

I mean the file is suppose to end up in the users uploads directory. If it does not then there is nothing to process.

SnapShack · August 9th, 2009, 11:10 AM

Crazy but okay Ill have a look over there. I do think that the things included in the release should be supported by PP aspecially as we are paying

Chuck S · August 9th, 2009, 03:27 PM

The flash uploader in the release was clearly noted that it is external software and supported by the company that makes it not us. We have included an on or off switch so you can enable or disable it. Please look in your documentation folder for that info.

There is a limit to our ability to assist since we do not manufacture the code.

SnapShack · August 10th, 2009, 11:39 AM

I notice that Chuck and have done so all along but it just seems a bit funny that we pay for the script and then pay for the support and new releases. The big feature (from what I can see) of the new release, was the flash uploader but its not supported. I have posted over at SWFupload forums with only a spam reply, so it seems we cant get support for it here, we cant get support for it over there, where can we get it?

Surely for the money PP raises you could have got an upload script written specifically for PP

SnapShack · August 10th, 2009, 02:07 PM

Is there any reason why the flash uploader would specifically not work with phpSuexec

Chuck S · August 10th, 2009, 06:01 PM

I have heard over the years phpSuExec can mess with permissions some so that is a good place to start.

I beleive we narrowed down your issue earlier so we know what is happening. The gallery never gets a file to process. So something stops the flash script from doing what its suppose to do. Without files existing in the users directory for that user in the gallery there is nothing for us to process.

skidpics · August 10th, 2009, 10:06 PM

have you checked to see if the images are making it into the upload directory for the users?

I know when I upload at your site, my upload que remains '0', so that means the images are not there. I would suggest reuploading the base uploadphoto.php, uploadphoto.tmpl and uploadphoto2.tmpl file to start with. Have you done that?

If that doesn't work, try installing a test demo on your site, and see if the base install does what it needs.. if so, then you will know if there is a problem with the script or not.

skidpics · August 10th, 2009, 10:13 PM

I know for sure that PP should have a default link to revert back to the basic uploader - just in case the flash doesn't work as planned.

Chuck S · August 11th, 2009, 02:44 AM

Skid she never has files reach the uploads directory and as far as a fallback if flash fails I do beleive the default one loads.

SnapShack · August 11th, 2009, 03:18 PM

I have re-uploaded everything but with no luck.

I have also installed the test demo at www.snapshack.co.uk/swftest/

nothing seems to be making it to the server (not that I am 100% they upload too, but I cant find them anywhere)

skidpics · August 11th, 2009, 07:07 PM

Quote:

Originally Posted by SnapShack

I have re-uploaded everything but with no luck.

I have also installed the test demo at Index of /swftest

nothing seems to be making it to the server (not that I am 100% they upload too, but I cant find them anywhere)

SWF demo uploads to the PHP temp directory - something you can't see.

I meant to install a base version of PP, as a demo to test the upload. If that works, there is an issue with your install, if it doesn't, then there is a server issue.

Chuck S · August 11th, 2009, 10:55 PM

Definately server permission related. Could very well be phpsuexec. Has your host been of any assistance since they are the ones who would know whats going on server wise?

SnapShack · August 12th, 2009, 05:30 PM

Thanks I will have another word with them, I havent really been working on the site for a while but then it just didnt work, and it seems to be around the same time as they got phpsuexc

Chuck S · August 12th, 2009, 06:24 PM

Yes updating servers is when most people see unexpected things happen.