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Photopost Pro Installation & Upgrades If you're having install or upgrade problems

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Old December 12th, 2007, 11:09 PM   #1 (permalink)
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I ahve been getting some strange errors

Should I reinstall the complete package again or do you know what is going wrong here:

The details are I am logon as a adminstrator and i go to the admin control panel and select edit category

and on top it allows me to add a new top level category and i fill out the name and decsription when I select the save button i get the following error message :

Error adding new category to the database. Returned id was 0.

can you explain what has happened and maybe how to fix it short of reinstalling the sofwtare again all over again.

THANKS

Frank H. Shaw
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Old December 13th, 2007, 10:06 AM   #2 (permalink)
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Off top of my head look at your phpinfo has your server been updated recently? Is the build date on php new this would tell you server has been updated. Is mysql set in safe mode on?

If you turn on the debug option in admin to display errors do you get any errors adding a cat?
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Old December 13th, 2007, 10:25 AM   #3 (permalink)
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Thanks

chuck if you send me your email address I will send you the logon information and link to the site i jsut do not want to put this information in the forum

THANKS

Frank H. Shaw

my email address is fshaw@runestones.com
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Old December 13th, 2007, 11:06 AM   #4 (permalink)
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You can send any information to support@photopost.com for us to look.
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