Error uploading videos in Photopost

[clafont]

I receive and upload file not found ... file exceeded allowed limits error message when trying to upload files to the Photopost side of my website. I have no problem uploading to the server in Reviewpost. Since I am not a computer person I read some of the existing threads and consulted with my host. My host state that it looks like it places the file in the appropriate directory but seems to fail when trying to open the file and place it into the gallery.

I asked my host if there could be any issues with server limits specifically php.ini issues that I had read in other threads and he said no. Server limits are approx. 40 to 50 mb on uploads. I was trying to up load a 2.57mb file and a 637kb file with no success. When trying to upload a file it takes a few minutes before I get an error message.

Some important settings are:
User groups upload file size limit set to 0
Image integration set to GD2
max multimedia upload file set at 40000kb

When I try and upload an image I can see where it says images in queue = 8 but in the Admin section there are no images awaiting approval. Any suggestions?

[Chuck S]

please post the exact error message

[clafont]

Here is the error message when I tried to upload this approx 650kb file:

circleofdreamsmsuc.wmv: Uploaded file not found
Typical reason is that the file exceeded allowed limits.

[Chuck S]

Okay that tells me your server is dropping that file. Thats the error from the handle upload function that tells us there was a problem trying to upload the file

Possible your server has a filesize limitation also recheck all permissions on your uploads an data directories

[clafont]

The host has checked the directories and states that there are no permission issues. He also stated that the movie files are being ftp'd into the upload directory. The only idea the host had was "Where does the gallery program (PhotoPost) process or put the movie files?"

Uploading of videos still not working.

[Chuck S]

You can email support@photopost.com with information like url sign in and ftp information so that we may assist you with a more hands on approach and see if we find anything

[Chuck S]

Well here is how I see this. The file is being dropped by the server if Photopost says uploaded file not found. Basically server says okay file to big drop it. Have your host check any apache file restrictions. Also a few pointers on your php setup.

Your host has no memory limit setup in php.

These are the 4 settings I know that determine file uploads to the server

memory_limit 40M
max_execution_time 0
post_max_size 35M
Max_upload_filesize 35M

Try having your host make sure all those variable are present and loaded for your php

[clafont]

The host has checked the recommended settings and has told me the settings are as follows: php settings

memory_limit = 8388608

max_execution_time = 30

post_max_size = 38M

upload_max_filesize = 31457280

The host company does not have a clue on how to solve this problem. Any new suggestions?

[Chuck S]

Okay so they are not set correctly. Try having them set as instructed here

memory_limit 40M
max_execution_time 0
post_max_size 35M
Max_upload_filesize 35M