Videos not showing up

ncangler · May 25th, 2007, 11:58 PM

Since upgrading recently my video clips no longer play in Photopost Pro. is there a document somewhere that describes server requirements and how to setup Photopost to play Quicktime and WMV movies that I can refer to for a refresher course? I had this working at one time. Thanks.

Chuck S · May 26th, 2007, 08:40 AM

well what do you mean they do not play?

Only setting in photopost is in show photo options to show them regular way as a download link or embed the video in a player

ncangler · May 26th, 2007, 10:04 AM

If you go to our video clip category in Photopost and click on any of the movies you'll see the Quicktime logo and then a question mark appears on top of it.

http://www.ncangler.com/photopost/sh...ry.php/cat/526

On my other site the clips are .wmv movies and they used to play. But now they open a Windows Media window and I get a message that an error has occurred.

http://www.triumphowners.net/photos/...ry.php/cat/538

I have the option in Show Photos set to embed the video as a player. Could there be something on my server setup that has changed that I need to address?

Chuck S · May 26th, 2007, 03:34 PM

As far as quicktime only thing I can say is do you have the quicktime.js file in the templates directory?

We do not have permission to view anything on your site to see what you see

I do know viewing other sites the multimedia seems to work fine

ncangler · May 26th, 2007, 06:13 PM

There is not a quicktime.js file but there is a quicktimedetect.js file. I downloaded the Photopost 5.6.2 package again and there is no quicktime.js file in the templates folder.

BTW I sent you a login user/pw via email in case you could take a look. Thanks!

Chuck S · May 26th, 2007, 06:23 PM

the quicktime detect is the one I mean

ncangler · June 1st, 2007, 12:46 PM

Chuck, I sent you a login account via email so you could take a look at my photoshop site and the movies problem. Is there a server spec that needs to be met or something activated with the server host for movies to play? I think something must have changed with the server setup or software because it worked for a while. Thanks for any help.

Chuck S · June 1st, 2007, 02:13 PM

I dont see any emails in our support system from you

ncangler · June 2nd, 2007, 08:49 PM

I had sent it to support@photopost.com. I'll try an email address that I've received email from you on before. Thanks.

Chuck S · June 2nd, 2007, 08:51 PM

Definately nothing in our helpdesk that I see on this subject

Last email from you is about reviewpost ratings on May 9th