IE not showing photos

bdub · April 26th, 2007, 11:19 AM

After an import of Albinator Pro v.1.08, I am having trouble viewing photos with MS Internet Explorer v.5, 6, and 7. Any other browser has no problem. Please take a look at this url. I'm wondering if everyone has trouble with it or if it's just some.

Also, the slide show doesn't work in any browser I've tried, ie., MSIE, Firefox, Opera, and Safari (on a MAC). It only shows a show of the thumbnails.

If either of these don't work correctly for you, do you have any suggestions as to what might be the problem and how to fix it?

The newly uploaded albums seem to work correctly in any browser, so I suspect it has to be something with the import.

I'm using Windows XP sr2. The script is running on a shared host running linux and apache server with php 4.4.4 using MySQL 4.1.21.

Thanks for any help, advise, suggestions.
bdub

Chuck S · April 26th, 2007, 01:16 PM

Those specific photos are viewable on Mozilla or Opera but not IE maybe the dreaded Adobe bug that is years old. Download the big photo in Mozilla and as admin edit the photo and reupload the photo and you will be fine

http://www.gmcmhphotos.com/photos/sh...hp?photo=11813

I did that with this photo and it now displays. This is a way old bug that your albinator must not have corrected. Your Photopost has jpegtran installed and that will strip that buggy header off the photos so they can be viewed in IE

Unfortunately there is no automated way to do this other than to find out ones that are unviewable and reupload them. Has nothing to do with the import but an old buggy albinator that did not use jpegtran to remove the image headers.

I can hit any photo on your main site and slideshow works fine that I see

bdub · April 26th, 2007, 03:03 PM

FYI, IE never had a problem viewing photos in Albinator.

How do I download the photos and reupload them so that they are in the correct album? Normally, I'd ftp them, but think they should go through the script for this?

Sorry, it seems like a really dumb question but hey, I'm new and

The photos on the home page are recently uploaded through the script. 99.9% of them are unviewable with MSIE as far as I can tell.

Thanks for your help.
bdub

Chuck S · April 26th, 2007, 03:42 PM

You view a photo that does not show in IE in mozilla right click to view the actual photo and download it then hit edit photo and reupload it

That should be all you need to do. This has nothing to do with import or anything as import simply copies the photos over to our application so they are the same photo. The reason they do not show in IE is because of the same bug I meantioned that has existed for years

http://www.photo.net/bboard/q-and-a-...?msg_id=003j8d

Thats been around for like 5 years. Thats the main reason we use jpegtran to strip that stuff out in our application and in recent years use the imagemagick profile option if people use imagemagick

The specific users who uploaded those photos used adobe to process them and thats why its only certain photos you have problems with

bdub · April 26th, 2007, 05:45 PM

The users that uploaded those images have a hard time turning on the computer. Most of them upload full resolution photos taken at the max their little camera will put out.

The only manipulation they have seen is that the GD graphics library was used to resize them down to my chosen maximum.

Please explain why IE will not open these photos in PhotoPost even though it had no problem at all with them in Albinator.

Thanks again

Chuck S · April 26th, 2007, 08:05 PM

I believe I have already stated the issue and even linked a thread. You can read the adobe bug I linked above. Basically the header of these image files which make the photo not displayable in IE. This really has nothing to do with albinator or photopost. Being albinator has not been sold in over 3 years I cant tell you anything about their product

bdub · April 26th, 2007, 09:51 PM

I'm sorry. I'm not making myself clear.

The point I'm trying to make is that since the same files were viewable in IE last week, why are they not viewable now?
Try this ... Using IE, click on this url to directly view this photo:
http://www.gmcmhphotos.com/photos/da...064_p12095.jpg

Now, go to http://www.gmcmhphotos.com/photos/sh...=4064&ppuser=9 and click on the first thumbnail, which is the same exact file.

IE displays the file perfectly with the first, direct url but will not show it using PhotoPost.

It seems to me that if it will display the file correctly one minute and not the second, then the problem has got to be with whatever was thrown into the mix on the second, failed attempt.

Also, ...
When IE is told to display that photo, there is only a small black dot where the photo should show up. On the other hand, when it is told to display a photo that has been uploaded with the script, there is a large box shown that is filled with the photo as it is downloaded. The activity indicator at the bottom of the browser indicates that it is downloading the file, but it is never displayed.

I just checked my cache and sure enough, the file is there, along with the thumbnail. I chose a photo that I hadn't previously viewed. It was downloaded but never displayed.

I hope this helps

Chuck S · April 26th, 2007, 11:25 PM

Have you tried doing what I stated? Looks to me like the IE bug I meantioned. If I reupload the file it surely displays

bdub · April 27th, 2007, 04:18 PM

Yes, I have and it works as you say. It would have taken me at least 72 hours labor to accomplish that for all affected photos. I had to at least try to find another way.

I see that IE is working now after you've been back into my installation. Please tell me what you had to do to make it work, I mean, if it's not too overly technical.

Thanks again for all your help.
bdub

bdub · May 3rd, 2007, 10:17 PM

Please tell me how you fixed the photos so they are viewable with MSIE.

I'm sure it will be of help to future users that also run into this problem.

Thanks

Chuck S · May 4th, 2007, 08:39 AM

I dont believe I fixed anything on your site sorry not sure what your talking about there. I have stated many times I never had issues with 3 separate browsers in viewing photos on your site.

bdub · May 4th, 2007, 10:32 PM

Well, something happened and it wasn't anything I did. You are the only person in the country that was able to view the imported photos with IE. Dozens of people reported the same problem. Nobody else had any success with IE. Then, all of a sudden, it was healed.

Like a miracle from heaven.

hmmm ...