Blank Page At Step 4 of Install

[Litany]

Hi,
I am trying to re-run the installation from scratch in a new directory using a new, blank MySQL database.

I am running install.php and after filling in all fields on Step 4, press the "Configure Photopost" button then get a blank screen displayed. No error message, nothing, so am at a loss how to proceed.

Can you advise please?
Thank you.

[Chuck S]

Are both your config files removed the .NEW extentions off them and set to 666. Try reuploading all your files except the config file maybe your integration file or pp-inc.php is corrupt.

[Litany]

The config files do both have the .NEW extensions removed.

I have deleted and re-uploaded all the files and re-run the install.php but I am still being presented with a blank screen after Step 4.

Is there anything else I can try please?

[Chuck S]

Do you have the ability to set display errors to on in the PHP setup?

Is there any information about the error in your log?

In the initial config screen of install you are inputting the correct database info for BOTH databases not leaving the user database empty by some chance.

Basically without some error it is extremely hard to give support kinda like looking for that needle in the haystack.

[abysmarut]

I'm running into the same issue as the customer who created this thread. Everything is fine until the last step when I am presented with a blank screen with the following url: mysite.com/forum/photopost/misc.php. I'm integrating Photopost with vB 3.6.4. The database and user info. I have entered for the Photopost database is the same as the database and user info. for the vB forum. Please let me know what's gone wrong.

Thanks for your support. (I'm a new customer.)

[Chuck S]

You should also have a blank url everywhere except admin then and your issue is not the same as this customer.

Edit your config-int.php file and on the $vbpath line make sure to have the correct server path to vb in that line and save and upload that change and your photopost should not show. Your error is because on last step of install you entered the incorrect path to the forum

[abysmarut]

Originally Posted by Chuck S

You should also have a blank url everywhere except admin then and your issue is not the same as this customer.

Edit your config-int.php file and on the $vbpath line make sure to have the correct server path to vb in that line and save and upload that change and your photopost should not show. Your error is because on last step of install you entered the incorrect path to the forum

I corrected the $vbpath config-int.php file as suggested. However, it still gave me a blank page when I accessed "mysite.com/forum/photopost/misc.php" again. I then went ahead and attempted to reinstall, but when I came to step 3, it gave me the following errors:

-------------------------------------------------------------------

Step 3: MySQL error reported: [INSERT INTO pp_categories (id,catname,description,catorder,thumbs,parent,children) VALUES (1,'Main','',2,'no',0,'2')]
Result: Duplicate entry '1' for key 1
Database: myname_forum

Step 3: MySQL error reported: [INSERT INTO pp_categories (id,catname,description,catorder,thumbs,parent,children) VALUES (2,'A Category','Photos of a particular subject',1,'yes',1,'')]
Result: Duplicate entry '2' for key 1
Database: myname_forum

Step 3: MySQL error reported: [INSERT INTO pp_categories (id,catname,description,catorder,thumbs,parent,children) VALUES (500,'Member Galleries','Individual user galleries - any photo category',1,'yes',0,'')]
Result: Duplicate entry '500' for key 1
Database: myname_forum

Step 3: MySQL error reported: [INSERT INTO pp_settings VALUES (1,'Title for your PhotoPost Application','galleryname','','My Photo Gallery',1,1)]
Result: Duplicate entry '1' for key 1
Database: myname_forum

Etc. .......
........

------------------------------------------------------------------------

Do I need to clear the existing photopost tables first before reinstalling? How exactly do I do that?

Thanks.

[Chuck S]

You never access the misc file directly just go here

mysite.com/forum/photopost

duplicate errors are not a problem

[abysmarut]

It works. Thanks.