PhotoPost Photo Gallery Sales PhotoPost Sales Toll Free Phone Number
Mon-Fri 9am-4pm EST
  PhotoPost Photo Sharing Photo Gallery    Visualize community tm
| | | | | | | | |

Go Back   PhotoPost Community > PhotoPost Support > PhotoPost Pro Support Forums > Photopost Pro Installation & Upgrades

Photopost Pro Installation & Upgrades If you're having install or upgrade problems

Reply
 
LinkBack Thread Tools Rate Thread Display Modes
Old January 7th, 2007, 05:41 PM   #1 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
Question install.php won't run

I am just trying to install photopost for the first time. I have before installed a phpBB2 forum, and coppermine myself without difficulty, so I am not completely new to this kind of thing.
Anyways, I have followed all the steps in the instructions, checked for compatibility.
But am having trouble at step 4.
I uploaded all the files, set the permissions, but when I try to open
the install.php file through my browser (firefox) (www.scrapbookseite.com/photopost/install.php) I get the following error:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, robmonwebster@sympatico.ca and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

The server admin that is me,lol. The error log says the following:
[Sat Jan 06 23:25:44 2007] [error] [client 70.48.250.133] Premature end of script headers: php-script.

Any idea where I went wrong?

Edited to add I use php version 4.3.10, mysql 3.23.58
My webhost is canaca.com, I believe it is a shared server.

Last edited by swissmom1; January 7th, 2007 at 05:50 PM.
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 05:48 PM   #2 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
You uploaded the files and did you remove the .NEW extension off the config files?
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 7th, 2007, 05:53 PM   #3 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
No, I did not see in the instructions that I had to.
Thanks.
So do I rename them?
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 06:05 PM   #4 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
Just remove the .NEW off the end of both config files and you should be fine. They also need to be writable to 666 but that should be in the instructions.
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 7th, 2007, 06:08 PM   #5 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
Ok, I did that, and checked the permissions. But it still won't work. Same error.
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 08:24 PM   #6 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
You have a url?

That error suggests an issue with your server's PHP setup or the scripts are corrupt. Your PHP files are 644 right?
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 7th, 2007, 08:33 PM   #7 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
I have uploaded the files to www.scrapbookseite.com/photopost

All the php files are set to 644 (other then the confiq files)
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 08:41 PM   #8 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
That issue suggests a server issue with your PHP config

Make a phpinfo.php file with this contents and upload it to your photopost directory

<?phpinfo();?>

We can then see if a simple php file runs
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 7th, 2007, 08:50 PM   #9 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
http://www.scrapbookseite.com/photopost/phpinfo.php

no luck
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 08:53 PM   #10 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
But this worked when I originally tested to see if if it was compatible:
http://www.scrapbookseite.com/phpinfo.php
swissmom1 is offline   Reply With Quote
Old January 7th, 2007, 09:09 PM   #11 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
Then there has to be something or some htaccess file or something making PHP not work within that directory if a phpscript will not run there. What is the permissions of the photopost directory 755 right?
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 7th, 2007, 09:15 PM   #12 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
actually it was set to 777 and I just changed it to 755
and now http://www.scrapbookseite.com/photopost/phpinfo.php works.
swissmom1 is offline   Reply With Quote
Old January 8th, 2007, 07:32 AM   #13 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
There you go then you caused your own issue with permissions being set wrong. I would suggest you delete the directory start over and just set permissions on the directories and certain files we note in the install doc.
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is offline   Reply With Quote
Old January 8th, 2007, 08:16 AM   #14 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
Thanks, I will try that.
swissmom1 is offline   Reply With Quote
Old January 8th, 2007, 08:53 AM   #15 (permalink)
Junior Member
Verified Customer
 
Join Date: Jan 2007
Posts: 10
Thanks so much, starting over did the trick, the install script is now running.
swissmom1 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
I can't even run install.php pencilpusher7735 Photopost Pro Installation & Upgrades 2 July 10th, 2005 10:44 AM
question re header-inc.php and install.php Carolem Photopost Pro Installation & Upgrades 1 June 8th, 2005 05:24 AM
After install, no user text on index.php or adm-index.php silknet01 Classifieds Installation & Upgrades 6 April 14th, 2005 01:43 PM
error before I could even run install! vbusers11 Installs and Upgrade - vBulletin 3.0.X 2 February 6th, 2005 06:07 PM
How do I run the install.php in my browser videorov8847 Photopost Pro Installation & Upgrades 10 January 13th, 2005 05:23 PM


All times are GMT -5. The time now is 09:49 PM.

Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.2.0