PhotoPost Photo Gallery Sales PhotoPost Sales Toll Free Phone Number
Mon-Fri 9am-4pm EST
  PhotoPost Photo Sharing Photo Gallery    Visualize community tm
| | | | | | | | |

Go Back   PhotoPost Community > PhotoPost Support > PhotoPost Pro Support Forums > Photopost Pro Installation & Upgrades

Photopost Pro Installation & Upgrades If you're having install or upgrade problems

Reply
 
LinkBack Thread Tools Rate Thread Display Modes
Old November 29th, 2006, 03:29 PM   #1 (permalink)
Junior Member
 
Join Date: Jul 2002
Posts: 6
Upload/Thumbnail problems after upgrade

I recently moved my site to a new server that have the same directory structure but newer versions of Apache, PHP and MySql. At the same time I upgraded PP to v5.5. I tested both the move and upgrade in my test environment (same as production server) and it worked fine. After the actual move/upgrade I have two problems that seem related:

Problem 1 -- Uploading a new photo result in the following error:

Quote:
Unable to move file [/tmp/php6BYjwi] [/home/httpd/vhosts/autopia.org/httpdocs/gallery/uploads/69/81532.gif]
Problem 2 -- Rebuilding thumbnails (many were missing after the move) results in the following error:

Quote:
Checking photo #140: rebuilding /home/httpd/vhosts/autopia.org/httpdocs/gallery/data/507/thumbs/894ferrari_f40_1024.jpg from /home/httpd/vhosts/autopia.org/httpdocs/gallery/data/507/894ferrari_f40_1024.jpg ... failed! done.
I have verified that permissions ar 0777 on the ./data directory and all of its sub directories.

This seems like a permission or path configuration error, but I can't find it.

HELP!!!
autopia is offline   Reply With Quote
Old November 29th, 2006, 05:07 PM   #2 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
The permissions are suppose to be 777 at every level beneath those directories in data and uploads

If they are check by change and make sure safe mode is off on the server. Nothing is going to work with safe mode on.
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is online now   Reply With Quote
Old November 29th, 2006, 05:52 PM   #3 (permalink)
Junior Member
 
Join Date: Jul 2002
Posts: 6
I verified file permissions again. ./upload and all sub directories show drwxrwxrwx.

php.ini has safe mode OFF, allows file upload and file upload size is set to allow an 8MB file.

phpinfo() confirms safe mode is off.
autopia is offline   Reply With Quote
Old November 29th, 2006, 06:02 PM   #4 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
How about data you make no mention of that directory?

I would beleive your thumbs directories are not 777
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is online now   Reply With Quote
Old November 29th, 2006, 06:08 PM   #5 (permalink)
Junior Member
 
Join Date: Jul 2002
Posts: 6
Same thing... checked it and verified it several times.

Chuck,

I know this is a config problem, not a PP software issue, so I appreciate your time offering assistance.

db
autopia is offline   Reply With Quote
Old November 29th, 2006, 07:35 PM   #6 (permalink)
Photopost Developer
Verified Customer
 
Chuck S's Avatar
 
Join Date: Jun 2002
Location: Abingdon,MD
Posts: 71,698
You can email a url and admin login as well as ftp info
__________________
Photopost Developer and Support Engineer

Please do not PM me for support or sales questions. Thank you for your understanding.
Chuck S is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Thumbnail don't show up after upgrade Yellowspurs Photopost Pro Installation & Upgrades 1 September 20th, 2006 09:01 PM
Upload problems after VB 3.5.0 upgrade atlantic2 Photopost Pro Installation & Upgrades 3 October 26th, 2005 09:42 PM
Problems with thumbnail create when uploading multiple images zounds Installs and Upgrade - vBulletin 3.0.X 1 March 17th, 2005 03:15 PM
upload problems, can't select GD2 on thumbnail generator etaslim Photopost Pro Installation & Upgrades 9 February 26th, 2005 11:02 AM
[rc2] Thumbnail problems still occuring nyifan Installs and Upgrade - vBulletin 3.0.X 2 December 14th, 2004 09:19 AM


All times are GMT -5. The time now is 08:09 AM.

Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.2.0