 | |  | | | Photopost Pro Installation & Upgrades If you're having install or upgrade problems | 
November 25th, 2006, 04:55 PM
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#1 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
|  Internal server error
Admins and moderators can upload photos ok, but when a user uploads, they get "internal server error".
Permissions on usergroup are ok
Permissions on category are ok
File size, type and width/height are within limits set.
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November 26th, 2006, 05:58 AM
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#2 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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I desperately need some help with this one. I've even upgraded to 5.6 in the hope that using fresh install files would clear the problem. It has not.
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November 26th, 2006, 02:31 PM
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#3 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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Some more info here would assist as in a url test login to try upload.
Initial response is to read this but this is usually associated with filesize memory issues and GD Fatal error: Allowed memory size | |
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November 27th, 2006, 03:32 AM
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#4 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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that change didn't make any difference.
It just seems specific to the usergroup permissions. There is an area for guest upload and that works ok too. www.midlandsweather.org.uk if you need account details, I need somewhere secure to send them
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November 27th, 2006, 07:21 AM
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#5 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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Have you refreshed usergroups in the admin panel of Photopost to grab any new groups you made in vb and set permissions?
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November 27th, 2006, 09:51 AM
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#6 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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tried that - still no joy
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November 27th, 2006, 10:06 AM
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#7 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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some more info here would help
url to install a test login integration type
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November 27th, 2006, 04:56 PM
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#8 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
| Quote:
Originally Posted by Chuck S  url to install a test login integration type | whats one of those?
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November 27th, 2006, 08:32 PM
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#9 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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all of them please
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November 28th, 2006, 03:34 AM
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#10 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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I dont understand what you are asking for?
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November 28th, 2006, 08:44 AM
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#11 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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Post a url to your site with a test account so we can login and try uploading and what integration with what type of forum is this?
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November 28th, 2006, 09:24 AM
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#12 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
| Quote:
Originally Posted by optrex | vbulletin photopost pro
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November 28th, 2006, 09:30 AM
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#13 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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my email is in the signature
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November 28th, 2006, 01:52 PM
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#14 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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cheers, details emailed
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November 28th, 2006, 04:55 PM
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#15 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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I have no details from you yet just as a note here
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November 29th, 2006, 03:15 AM
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#16 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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sent it yesterday at 16:10 - entitiled internal server error.
will send again  | |
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November 29th, 2006, 10:54 AM
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#17 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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has it arrived yet?
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November 29th, 2006, 11:56 AM
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#18 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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No I have no emails from a midlandweather site
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November 29th, 2006, 02:29 PM
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#19 (permalink)
| | Member Verified Customer
Join Date: Feb 2006
Posts: 83
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No, that's right, but you will have had them from an optrex, using the same email address as used in both my profile and my license agreement.
Both emails entitled "internal server error" and that matches the title of this thread.
I can't make it any simpler than that, using your current support structure.
This product is an expensive purchase, it's almost 96 hours since my first post. I'm still no further forward and I am beginning to get very frustrated
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November 29th, 2006, 03:26 PM
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#20 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,662
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You can post your site url and test logins here on support all you like. You can also email support@photopost.com but you choose not to post here but email me directly and as such I am simply waiting on your email.
I still have no email from you.
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