Internal server error

[optrex]

I choose to email you direct, because I find it unreasonable that you expect people to post user account information on a public forum. You suggested I use the email address in your signature.

If you don't get this one, then perhaps you should check your email filtering.

From: Optrex-uk <optrex@removed>
Date: 29-Nov-2006 21:44
Subject: Fwd: internal server error
To: chuck@photopost.com, support@photopost.com


---------- Forwarded message ----------
From: Optrex-uk <optrex@removed>
Date: 29-Nov-2006 09:16
Subject: Fwd: internal server error
To: chuck@photopost.com


---------- Forwarded message ----------
From: Optrex-uk < optrex@removed>
Date: 28-Nov-2006 16:10
Subject: internal server error
To: chuck@photopost.com

[Chuck S]

I would suggest if you do not want to post stuff publically then to email support@photopost.com with the stuff

Obviously you have issues trying to send me email directly

[optrex]

Originally Posted by optrex

From: Optrex-uk <optrex@removed>
Date: 29-Nov-2006 21:44
Subject: Fwd: internal server error
To: chuck@photopost.com, support@photopost.com

Please tell me you are joking, or are you just trying to wind me up? The last email I sent GOES TO SUPPORT AS WELL !

[Chuck S]

I have not checked our helpdesk at all since this afternoon

You said you sent it to me and no I have recieved no emails at all from you as I have said multiple times so please keep all correspondence with support and not my email which is outside the support system.

[Chuck S]

http://www.midlandsweather.org.uk/ph...500&ppuser=156

I had no issues uploading an image to your server with the login provided.

Make sure if your users are uploading larger images and your using gd2 you can do the edit noted in the initial response to this thread

[optrex]

I've already done that edit as noted earlier.

Just tried another 2 user accounts, both trying to upload images that have worked previously. Both getting the internal server error. Your ability to upload would suggest that new accounts are not affected by the problem.

This means that so far Admins, moderators, guest and new registered user accounts are OK, but exisiting registered user accounts cannot post.

[Chuck S]

You can clean out any uploads directories under the uploads directories to ensure no ones directory is clogged with too many files that no matter how much PHP memory you throw at it your not going to process

[optrex]

that suggestion moved us a step further. Existing registered user accounts can now get to the "process" section before getting the internal server error

[optrex]

Further to my post above (number 28)......

This gave me an idea and within photo upload options, I changed "Allow users to choose additional categories during upload?" from YES to NO.

This has allowed a successful upload. I will conduct further testing tomorrow, but as this stage it appears to be a bug.

[Chuck S]

where did you place the ini_set? If it is in pp-inc.php it should work for both bulkupload or uploadphoto scripts.

[optrex]

from pp-inc.php

// PhotoPost Copyright 2006, All Enthusiast, Inc. //
////////////////////////////////////////////////////////////////////////////

error_reporting (E_ALL ^ E_NOTICE);

ini_set("max_execution_time", 0);
ini_set("memory_limit", "40M");

[Chuck S]

then it should work for both uploadphoto to upload one photo or bulkupload processing a couple photos provided the photos are not huge

If your uploading larger photos you want to compile imagemagick on your server. As we noted GD2 is part of PHP and uses PHP's memory which can cause timeouts on servers

[optrex]

Originally Posted by optrex

Further to my post above (number 28)......

This gave me an idea and within photo upload options, I changed "Allow users to choose additional categories during upload?" from YES to NO.

This has allowed a successful upload. I will conduct further testing tomorrow, but as this stage it appears to be a bug.

Everything seems to have settled down now and is working, following the above amendment. People can now post again.

I suppose for completeness I should now try additional testing, by reverting back to allowing additional categories and trying to figure out why it affects the upload, but tbh I don't want to mess with it now its working.

[Chuck S]

Yeah you can let me know although it should be fine with the admendment I stated to make in my initial post.