No notification on comments

[ron0946]

some of our members do not get a notification email when they get a comment..They do check the notify me drop down....is there a setting some place to cure this?.... have pp 354 no mods to it....

[Chuck S]

pp 3.54? There is no such version.

If they do not get notification it would appear to me that they have not set notification to the photo. If they browse their photo do they see disable email updates or enable email updates?

[ron0946]

under their images they have disable email updates.

[Chuck S]

Okay it thats the case they should get notification from the programs perspective.

I would suggest you check to ensure that PHP mail is working on your server as this would appear to be where the issue lies. Any server error messages? If Photopost has a notify record in the notify table which your telling me is there then they should get an email if PHP mail is setup correctly.

[snoopy5]

HI Chuck

I have the same problem. PP 5.5. Some users (not all) are reporting, that they get the e-mail notification about a new comment, but the message itself is not included or the e-mail does not come through at all.

When I tested it last week when I installed it, it worked.

There are 3 "complain scenarios" so far:

1. User A does not get an e-mail at all
2. Same user gets every second comment an e-mail
3. (same user) Sometimes the e-mail is with and sometimes without the content of the message

Other users report only one of these 3 points. But maybe they do not pay attention to it that much.

It seems to affect both, the own images and the images of others, where he subscribed too.

Since e-mails are coming through, it can not be a php issue. Especially not, if sometines the text is included and sometimes not. So far all users who are complaining about this are registered users with a higher userlevel, if that helps.

I user the PP 5.5. stand alone version (no vb integration), maybe this help in analyzing this...

[snoopy5]

addendum:

is there any consequence, if a comment is made on an "old image" (an image that has been in the gallery before upgrading to version 5.5) or a new image after the upgrade?

[Chuck S]

No difference that I know of

Here is how we determine if there is a comment sent out. We check the notify table for a record and send the email

Content visible to verified customers only.

Now based on that code here is the language string in the language file

Content visible to verified customers only.

I do not see any errors here

[snoopy5]

mmhh,

o.k., I compared with beyond compare my English & German language files and in my German one the \"{$message}\" were missing. I do not know whether this was the case in the original German language file, since I translated mine totally new. After chnaging this and my tests were successfull.

So I wait what the users are now saying who had that problem in the past...

[Michael P]

Is it possible that your emails are being filtered into a SPAM folder?

[ron0946]

same here 2-5 members get no notification the other 100 or so do if they have the send email notification checked/chosen......they get notified of forum posts and pm's.....so to me the mail is working it is just these few members only.......one i did get fixed by emptying the upload folders, but see where that would have nothing to do with it....checked thru to db to pp and these members settings are the same as everyone else in the same usergroup. And for a while it was from isp's blocking us as being spam but got them fixed up and removed from their black lists...earthlink, g-mail, sbc, att were the worst...and not getting notification of these posts either....

[Chuck S]

well if tons do and only a few dont that tells me it is a spam specific issue to these few users and does not indicate any issue with Photopost or your server in fact to the contrary your telling me 100 times over mail works