moved servers and can't upload

420 · November 10th, 2006, 06:55 PM

i just moved into a new faster server...
now i can't upload from any of my photopost pro galleries...
version 5.31

i get this error
Error creating thumbnail! Error code: 1
Command:
"/usr/local/bin/mogrify" +profile "*" -size 75x100 -quality 70 -geometry 75x100 -unsharp 10 '/gallery/data/500/thumbs/myspace1.jpg'

my host can't figure it out, can you?

thanks!

Chuck S · November 10th, 2006, 07:01 PM

There are two things to consider

1. Make sure Imagemagick is compiled and working

2. Make sure your data directories and uploads directories AT EVERY LEVEL are set to 777 permissions

florino · November 10th, 2006, 07:34 PM

Quote:

Originally Posted by 420

i just moved into a new faster server...
now i can't upload from any of my photopost pro galleries...
version 5.31

i get this error
Error creating thumbnail! Error code: 1
Command:
"/usr/local/bin/mogrify" +profile "*" -size 75x100 -quality 70 -geometry 75x100 -unsharp 10 '/gallery/data/500/thumbs/myspace1.jpg'

my host can't figure it out, can you?

thanks!

Had the same problem the day before yesterday and ....
Check if you have all the folders in your gallery folder. I created manually folder "500" and under "500" folder "thumbs" and "medium" and after that everything was OK.

Hope that helps

420 · November 10th, 2006, 07:57 PM

all of these folders are present.

/gallery/data/500
/gallery/data/500/medium
/gallery/data/500/thumbs

any more ideas?

420 · November 10th, 2006, 08:05 PM

thanks chuck, didn't see your reply, must have been at the exact same time as florino...

i submitted the permissions and imagemajick info to my host, hopefully, this will work.

thanks bro!

420 · November 10th, 2006, 09:03 PM

my host says...

ImageMagick is compiled properly..

Permissions are set correctly as well..

what else can this be?

Chuck S · November 10th, 2006, 09:55 PM

Make sure the host understands every level underneath data

420 · November 10th, 2006, 11:14 PM

my host replied with this.

Yes, I'd done a chmod recursively, i.e., perms of each and every file under the data dir has been set to 0777.

what else can this be?

420 · November 10th, 2006, 11:42 PM

okay, now my host says this.

Following is the HTTP error log produced while uploading an image:

mogrify: no decode delegate for this image format `announcement.php'.
mogrify: no decode delegate for this image format `attachment.php'.
mogrify: no decode delegate for this image format `calendar.php'.
mogrify: unable to open image `clear.gif': Permission denied.
mogrify: no decode delegate for this image format `cron.php'.
mogrify: no decode delegate for this image format `donate.php'.
mogrify: no decode delegate for this image format `editpost.php'.
mogrify: no decode delegate for this image format `external.php'.
mogrify: no decode delegate for this image format `faq.php'.
mogrify: unable to open image `favicon.ico': Permission denied.
mogrify: no decode delegate for this image format `forumdisplay.php'.
mogrify: no decode delegate for this image format `global.php'.
mogrify: no decode delegate for this image format `image.php'.
mogrify: no decode delegate for this image format `index.php'.
mogrify: no decode delegate for this image format `inlinemod.php'.
mogrify: no decode delegate for this image format `joinrequests.php'.
mogrify: no decode delegate for this image format `login.php'.
mogrify: no decode delegate for this image format `member.php'.
mogrify: no decode delegate for this image format `memberlist.php'.
mogrify: no decode delegate for this image format `misc.php'.
mogrify: no decode delegate for this image format `moderator.php'.
mogrify: no decode delegate for this image format `newattachment.php'.
mogrify: no decode delegate for this image format `newreply.php'.
mogrify: no decode delegate for this image format `newthread.php'.
mogrify: no decode delegate for this image format `online.php'.
mogrify: no decode delegate for this image format `payment_gateway.php'.
mogrify: no decode delegate for this image format `payments.php'.
mogrify: no decode delegate for this image format `poll.php'.
mogrify: no decode delegate for this image format `postings.php'.
mogrify: no decode delegate for this image format `printthread.php'.
mogrify: no decode delegate for this image format `private.php'.
mogrify: no decode delegate for this image format `profile.php'.
mogrify: no decode delegate for this image format `register.php'.
mogrify: no decode delegate for this image format `report.php'.
mogrify: no decode delegate for this image format `reputation.php'.
mogrify: no decode delegate for this image format `search.php'.
mogrify: no decode delegate for this image format `sendmessage.php'.
mogrify: no decode delegate for this image format `showgroups.php'.
mogrify: no decode delegate for this image format `showpost.php'.
mogrify: no decode delegate for this image format `showthread.php'.
mogrify: no decode delegate for this image format `subscription.php'.
mogrify: no decode delegate for this image format `threadrate.php'.
mogrify: no decode delegate for this image format `usercp.php'.
mogrify: no decode delegate for this image format `usernote.php'.
mogrify: no decode delegate for this image format `vbseo.php'.
mogrify: no decode delegate for this image format `vbseocp.php'.

...you may want to provide them with this as well.

Chuck S · November 11th, 2006, 11:15 AM

Those are vbulletin files my friend not photopost files

so that gets passed to vb support

Try seeing if your uploads work if you set your image processor in global options to GD2

420 · November 11th, 2006, 06:01 PM

my gallery moderator just sent me this.

we've lost thousands of pics in the gallery. It appears to have affected the members gallery so far.

HAHA420 has lost nearly 60 pics
JEFFSGIRL has lost 30 or so
madamecrash lost 40-50

& if I look farther the list would go on. There seems to be no limitation to dating as I'm sure some of the galleries mentioned date back months if not yrs.

I'm reluctant to start deleting everyones members pics w/o knowing if a recovery of the images is possible.

I'm going to search the rest of the gallery thoroughly to see where else we might be askew.

420 · November 11th, 2006, 06:01 PM

can i pay you to go in and fix this chuck?

420 · November 11th, 2006, 06:05 PM

upload seems to work with GD2, but doesn't stamp the photo..

can i get you to fix this chuck?
please?
i am losing thousands of pictures and my membership is dwindling because of it...

please help.

Chuck S · November 11th, 2006, 06:23 PM

Your Imagemagick on that server is your issue and your host could surely recompile imagemagick for you. As far as your watermarks just make sure if your server paths changed you also update your server path to the watermark.

420 · November 11th, 2006, 06:28 PM

yeah, but my host doesn't give me the time of day... i am at my wit's end with these people...

i will attempt one more time with them.

thank you chuck!

420 · November 12th, 2006, 04:52 PM

it seems they fixed the problem on our gallery...
here is his reply

The issue is fixed now.. The upload works fine. The problem was not with the ImageMagick or any other installations on the server. It were some of the commands being used in your scripts that are not compatible with the new versions of packages and libraries on the new server and hence were keeping us from uploading and creating thumbnails successfully... They've been corrected now..

glowinggal · December 6th, 2006, 02:40 PM

what commands, etc were specifically and issue and fixed?

420 · December 6th, 2006, 10:19 PM

wish i could tell ya, that was done by my host and to ask them to go back and give me answers on that will cost me money....sorry sweetie...

420 · December 6th, 2006, 10:20 PM

chuck would probably know...
he probably fixed the issue in the latest updates, after i posted this.
good luck!

Chuck S · December 7th, 2006, 08:38 AM

Sorry no I don't. Hosts can lock down many many things. Locking down exec can mess with Imagemagick for example.