User cannot upload
 

We have only had the photopost for about 4 weeks but we have had up to 6 users that cannot upload. They go through the whole process of uploading a photo and the screen just goes blank and does nothing...Everyone else is fine and doesn't have any problems uploading. Does anyone know how I can fix this?????

Maybe this post will help

http://www.photopost.com/forum/showp...39&postcount=2

I did see this post and I added the extra line of code but it didn't change anything. It still does the same thing...Any other suggestions of something I can try???

You can do the edit above but you might want to also ftp to your server and delete the trapped files in the uploads directory under photopost. It is safe to delete everything under uploads since the user directories would get created again.

Ok, I am really slow when it comes to technical stuff. Do you mean delete this file and then upload again exactly as is? Are you talking about just the uploadphoto.php file? I am sorry I don't understand. Can you speak in idiot terms? What do you mean by trapped files?

Okay you can make the edit meantioned in uploadphoto.php then ftp to your server and upload that file. Then go to your uploads directory and delete all the directories underneath there.

I did exactly as you suggested. User still cannot upload. Anymore suggestions?

You would need more info on the exact nature of his issue he can not upload? what is the error?

The steps I gave would clear the upload directory and allow more memory to GD. If he is trying to upload a filesize larger than your PHP allows he will never get things to work. You need to set the max filesize in usergroup editor to a little under the PHP maxsize allowed for uploads usually by default this is 2mb

is it possible they are entering in large descriptions? We have a few with this issue and have advised them to wait and add their descriptions in the second step and it has proved a workaround - a PITA but a workaround :)

I dont know honestly the only issue I had was as stated entering too long a request uri triggered my server issue.

What exact error do they get? Do they get request uri too long?