Help! Unable to read the format of file error

thumbsucker · March 6th, 2006, 09:43 PM

Hi,

I emailed Chuck S numerous times about this but am getting ignored for some reason. Sad given the fact that I have 3 purchased licenses.

Anyhow, after a server move, I am getting this error on upload:

Unable to read the format of file: /home/mysite/public_html/photopost/data/500/file.jpg

The STRANGE thing is, this is the file path configuration of my OLD server.

I've poured through the config and global options to make sure every path (to data, uploads, URLs) are now changed to my NEW server configurations.

Yet, I still get this error page.

Any ideas what's going on?

thumbsucker · March 7th, 2006, 12:15 AM

Finally figured this one out.

Had to revert on "Storage Options"

Chuck S · March 7th, 2006, 09:00 AM

If I get an email I answer it but just an FYI never recieved not one of your emails.

Emailing someone directly is not a function of product support as you never know if they will recieve it. You need to contact our company directly for support.

If you wish to in the future to recieve timely product support please post on the support forums here or email support@photopost.com. You will see that if you do post here in a normal time that you will recieve a timely response by me or one of our other support technicians who can assist you with any issues you might have.

Thanks!