users not staying logged in.

glowinggal · January 5th, 2006, 05:01 PM

I have a few customers/users who have written to me this week regarding very simliar situations (see below). Our downloads the second response refers to is in our gallery (ie: the preview and then it links to an external server from gallery software). THANKS!

I have suggested they log out, clear cache, cookies, temp internet files; and then close browser. Log back in - doesn't work.

We are using Photopost Pro 5.21 (latest build - uploaded today to ensure we didn't have any issues).

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When I go in and enter my name and password and check the box to remember me it takes me in and recognises me. When I want to go to next page I have to enter may name and password and that happens when ever I change to the next item. It tells me I do not have permission to view the items so I then have to keep entering my name and password. It is really time consuming to keep doing it. Please I hope you can tell me what I am doing wrong.

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each time logging in and then being thanked for logging in, however, when I try to access the Downloads sections, most of the time I'm denied permission to access, but occasionally I get lucky and am allowed permission to access (but I'm luckily only until I change folders in the Downloads section... then I again get a permission denied message).

Chuck S · January 5th, 2006, 07:26 PM

What you must do is make sure your cookies are aligned properly

A link to your board would help here.

Did you not switch your integrations recently?

glowinggal · January 7th, 2006, 11:23 PM

http://scrapbook-bytes.com/gallery/

Nope - we have always had the same integration with VB.

Chuck S · January 8th, 2006, 09:29 AM

You have a test login I can try with and I will check your cookie setup as this is what it sounds like to me if the user is saying there login is not being recognized.

glowinggal · January 8th, 2006, 02:14 PM

sending it to you via pm and set with admin privies.

Chuck S · January 8th, 2006, 02:41 PM

Okay well I think we would need more info from the user here as the logins you gave me look fine. Your cookies are integrated that I see and I do not see anything wrong

Check with the user they are allowing cookies on there computer and not blocking them.

Just double check your vblicense number as well.