 | |  | | | Photopost Pro Installation & Upgrades If you're having install or upgrade problems |
September 3rd, 2004, 02:53 PM
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#1 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
| SAFE MODE Restriction in effect
I moderate www.ultimate-bmw.com, a new BMW forum. I'm running vbulletin 3 on my server, and so far so good.
Check out the look and feel of my forum and you'll see what I'm going for.
I just bought photopost, and I've installed everything correctly, I believe, but now I'm stuck.
1) I want to do the look and feel of the photopost forum the same as my vbulletin forum. Is there a simple plug-in type of solution?
2) I have some type of setting which is incorrect. Here are the errors. Help would be greatly appreciated.
Warning: opendir(): SAFE MODE Restriction in effect. The script whose uid is 503 is not allowed to access /home/virtual/site1/fst/var/www/html/photo_serv/data//501 owned by uid 48 in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 19
Warning: opendir(/home/virtual/site1/fst/var/www/html/photo_serv/data//501): failed to open dir: Success in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 19
Warning: readdir(): supplied argument is not a valid Directory resource in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 21
Warning: closedir(): supplied argument is not a valid Directory resource in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 29
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September 3rd, 2004, 03:04 PM
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#2 (permalink)
| | Member Verified Customer
Join Date: Jul 2002
Posts: 125
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So it looks like you have Safe Mode on. Turn that off and see if the error goes away.
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September 3rd, 2004, 03:16 PM
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#3 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
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where is that function turned on or off?
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September 3rd, 2004, 03:22 PM
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#4 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
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This is what I get when I try to view the user index right now.
I just tried to set up the header-inc.php file as well.
Warning: chdir(): SAFE MODE Restriction in effect. The script whose uid is 503 is not allowed to access /var/www/html owned by uid 0 in /home/virtual/site1/fst/var/www/html/photo_serv/header-inc.php on line 40
Warning: main(): Unable to access ./global.php in /home/virtual/site1/fst/var/www/html/photo_serv/header-inc.php on line 42
Warning: main(./global.php): failed to open stream: No such file or directory in /home/virtual/site1/fst/var/www/html/photo_serv/header-inc.php on line 42
Fatal error: main(): Failed opening required './global.php' (include_path='.:/php/includes:/usr/share/php') in /home/virtual/site1/fst/var/www/html/photo_serv/header-inc.php on line 42
here's my header-inc.php file as it stands right now:
<?php
// vBPortal Integration
// If you want to include the vBPortal header, footer, and left
menu, remove
// the "//" slashes from the beginning of the 16 lines of code below, and
change
// "/home/public_html/vbportal" to your actual path to vbportal's main directory,
//
and change "/home/public_html/photopost" to your actual path to PhotoPost's
// directory. This
will override the default header and footer variables set in the
// PhotoPost admin panel.
//$vbportal="/home/public_html/vbportal"; // No ending slash
//$pppath
="/home/public_html/photopost"; // No ending slash
//chdir($vbportal . "/");
//require
("mainfile.php");
//$index = 0;
//global $Pmenu,$Pheader;
//$Pheader="P_themeheader";
//$Pmenu="P_thememenu_photopost";
//require("header.php");
//$vbheader=ob_get_contents();
//ob_end_clean();
//ob_start();
//require("footer.php");
//$vbfooter=ob_get_contents();
//ob_end_clean();
//chdir($pppath . "/");
// vBulletin Integration
// Instead of using the static header/footer file specified in the
Admin options
// panel, you can use your existing default vBulletin header/footer. Just
change
// $vbpath and $pppath below to the proper full paths and remove the "//" slashes
//
from the beginning of the 27 lines of code below. If PhotoPost has an odd
// background color
or squished width, you will need to edit vbulletin's default
// "header" style input box /
template and change "{pagebgcolor}" and "{tablewidth}"
// (near the bottom) to your preferred
background color and table width, respectively.
$vbpath ="/var/www/html/u-forum";
$pppath ="/var/www/html/photo_serv";
chdir($vbpath);
require("./global.php");
eval('$navbar = "' . fetch_template('navbar') . '";');
$vbheader = "$stylevar[htmldoctype]
<html dir=\"$stylevar[textdirection]\" lang=\"$stylevar[languagecode]\">
<head>
$headinclude";
$vbheader .= "</head>
<body>
$header
$navbar
<div align=\"center\">";
eval('$vbfooter = "' . fetch_template('footer') . '";');
$vbfooter = process_replacement_vars($vbfooter);
$vbfooter = "</div>$vbfooter";
chdir($pppath . "/");
$HTTP_POST_FILES = $_FILES;
$HTTP_POST_VARS = $_POST;
?>
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September 3rd, 2004, 03:25 PM
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#5 (permalink)
| | Member Verified Customer
Join Date: Jul 2002
Posts: 125
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Take a look at this thread safe mode restriction errors
Should help. This topic has been discussed before. Try searching.
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September 3rd, 2004, 04:11 PM
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#6 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
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still have these errors.
I changed the .htaccess file and still get this:
Warning: opendir(): SAFE MODE Restriction in effect. The script whose uid is 503 is not allowed to access /home/virtual/site1/fst/var/www/html/photo_serv/data//502 owned by uid 48 in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 19
Warning: opendir(/home/virtual/site1/fst/var/www/html/photo_serv/data//502): failed to open dir: Success in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 19
Warning: readdir(): supplied argument is not a valid Directory resource in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 21
Warning: closedir(): supplied argument is not a valid Directory resource in /home/virtual/site1/fst/var/www/html/photo_serv/adm-main.php on line 29
I am really disappointed in the tech support for this product. It should be fairly simple to set up and in my opinion fully integrateable to vbulletin, but it is a fairly large amount of work, and requires a large amount of research, because the installation instructions don't cover any of this. Very poor documentation, and instructions.
In contrast, vbulletin3 was a snap.
Please help.
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September 3rd, 2004, 04:19 PM
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#7 (permalink)
| | Member Verified Customer
Join Date: Jul 2002
Posts: 125
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Yes but Safe mode is STILL ON!! You can't expect the errors to go away if the reason they are there has not been dealt with. Turn safe mode off by asking the admin to do so at your host.
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September 3rd, 2004, 04:25 PM
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#8 (permalink)
| | PhotoPost CEO
Join Date: Apr 2003
Posts: 4,759
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"vbulletin3 was a snap" because you aren't uploading files to your webserver in vbulletin. You can disable safe mode in php.ini by setting safe_mode=0;. If you don't have access to php.ini, you'll need to get your host to change the setting and restart apache. Note that our requirements page states, "PHP's safe_mode must be disabled".
Additionally, please either use the support forums, or email support@photopost.com, not both.
All support requests in the forums should begin with a new thread for each issue. You posted replies to several other threads. Those replies within other customers' threads are viewed as discussion, not as requests for support.
Finally, support questions are answered here within a few hours (maximum) during normal business hours M-F. Your question was posted at 12:53pm Pacific time. It is now 2:25pm. Some patience would be appreciated.
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September 4th, 2004, 09:57 AM
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#9 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
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I understand your wanting to defend your products as the forum admin, but quite frankly, vbulletin 3 was installed by me, in a fairly similar fashion to what your instructions indicate, before the instructions leave your customers hanging. And yes, you purchase the software, download it as a zip, then unzip, and UPLOAD the files to your server, then begin installation just like PhotoPost. Even with a install.php call. From there, however, it's night and day.
Here is how you can provide better support. Please take these suggestions into consideration, as I noticed that in the other threads, there were some of the EXACT same problems, and that means that there are many more who have the same issues which could be easily resolved with some simple scripting and technical writting to be INCLUDED in the installation scripts:
1) Include the php safe mode instructions and warning in your installation page: http://www.photopost.com/installphp.html
2) Include the warning in the installation screens of PhotoPost (when installing from install.php)
- overkill with regard to error messages is the proper route when "text is so cheap". It's bad software design to have a product which provides inadequate technical support during the installation process, from within the product, when the solution (answer to the problem) could be easily provided from within the software.
3) vBulletin 3 has a very nice feature where on virtually every page of the admin and install screen, there is a "?" icon. If you click on this, it has very nice explanations of almost every term, and variable on the screen at that time. PhotoPost's config screen at installation, and the admin screens are "helpless". This is extrememly time consuming and annoying to have to come to the forums all the time for basic tech support on the product, and terminology. Simple solution: create a "?" graphic and place it on every screen and take the time to write up term definitions, and examples of how to select those variables values in PhotoPost.
The above will make your life as an admin easier, as well as make the product pleasant to work with, which currently, in my opinion, it is not.
In addition, you should never complain about posting to the forums and emailing for tech support! That is extremely poor customer service, and you should spend your time solving the problems, instead of complaining. The user's of this forum are more than the tech support staff of this product are they not!?
In general, forums include both members of the developement team, as well as NON-associated individuals who often are just as helpful. I am a businessman, who does not have all day long to wait around to get software to work. I want the FASTEST solution, and that means posting to the forum where there are both paid and non-paid PhotoPost gurus, and emailing TECH SUPPORT, which should be only PAID PhotoPost developers who are focused on supporting their product and not on complaining.
I wouldn't be surprised if you deleted this thread because it shows how little you seem to care about your customers.
You can however change that very easily. PS - a well run business would publicaly apologize for complaining that their customer posted on the support forum and "emailed" for tech support.
Anyway, I have had my hosting provider enable safe mode, and the remaining errors will be posted in this forum. I already suspect what the problem is but I'm not sure, but I can assure you it would have been avoided with explicit documentation.
Last edited by ultimatebdmin; September 4th, 2004 at 09:59 AM.
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September 4th, 2004, 12:39 PM
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#10 (permalink)
| | Member Verified Customer
Join Date: Jul 2002
Posts: 125
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I find Photopost a pleasure to work with.
I generally receive swift help with any technical queries I have.
Photopost is not 'software for dummies' so to speak. It assumes at least a little prior knowledge of ftp, servers, databases, html and php. If you have some understanding of these then Photopost is a breeze to work with. If you know nothing it's best to pay for installation.
Finally. You really will get nowhere fast with a negative attitude such as yours. Patience, being polite, friendly and positive works wonders don't you know. If you behaved like that in a restaurant the chefs would spit in your food before serving it to you with a smile.
All that said, I understand how frustrating it can be when stuff isn't going right and you're sitting there at the computer waiting for a reply to your support request. You just need to chill out, relax and the help will come. Honest.
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September 4th, 2004, 01:24 PM
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#11 (permalink)
| | Junior Member Verified Customer
Join Date: Sep 2004
Posts: 27
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All that said, my background is plenty strong enough for this type of install, however, if this was a completely open source type of product, then I would not expect any well thought out instructions and a robust tech support, but at $130 a pop, I think the buyer is entitled to decently documented products. Don't you?
I have been able to wade through most of the errors now, and found some of the information to be useful, don't get me wrong, and in fact, if you check out this link: http://www.ultimate-bmw.com/photo_serv/index.php
You'll see I have come quite a long way, and in fact, it looks like it will be a pretty freaking sweet tool once all is said and done.
but I'm still having some issues.
I'm trying to fix the "broken images" issue with integrating with vbulletin right now, and after that, I'll need to try and figure out how to get rid of the script errors that are popping up and force the Photopost to reside in the size of table I want it too.
When I roll out products that my company designs, we write a robust user manual which even a non-mechanic could understand, and I just think that within reason, good documentation is just part of product developement. The whole, toss is out there and then let them learn to swim thing is great for a classroom but not for business.
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June 29th, 2005, 01:01 PM
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#12 (permalink)
| | Member Verified Customer
Join Date: Apr 2004
Posts: 62
| Quote: |
Originally Posted by ScottW "vbulletin3 was a snap" because you aren't uploading files to your webserver in vbulletin. You can disable safe mode in php.ini by setting safe_mode=0;. If you don't have access to php.ini, you'll need to get your host to change the setting and restart apache. Note that our requirements page states, "PHP's safe_mode must be disabled". | That helped some of my issues.
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