Gallery screwed up - again

pharry · August 4th, 2004, 05:13 PM

We just moved my site to a new server. The ecommerce site and the bulletin board moved with no problems. But the gallery is a mess. We did a move in February, and it was a mess then, also.

I need this fixed ASAP. I purchased the installation plan in February, so I believe that covers this as well. This time, though, I need a thorough explanation of what is done to correct the problem. We should be able to move servers ourselves. While you are in there fixing, please remove all references to www.elitefitness.com. Why in the heck is this in my templates??? Also, you might as well upgrade to 4.8 in the process (I'm on 4.7).

Here's our gallery: http://www.apeekintoyesterday.com/photopost/index.php

Let me know what information you need.

Pat

Michael P · August 4th, 2004, 05:52 PM

Installation service doesn't include moving servers - your problems are through no fault of ours. If you want your server fixed/upgraded you will need to purchase another Install.

pharry · August 4th, 2004, 06:05 PM

Okay, it took you about 5 minutes last time to fix the problem. If you could just tell us what you did in that 5 minutes, then we can take care of it. Somewhere other than the config file something is causing a problem. Also, I can absolutely guarantee you that we did NOT put any references to elitefitness in there. I'd never even heard of that site until today while trying to determine the problem.

So please, just share with me what you did to fix this same problem last time. Thanks.

pharry · August 4th, 2004, 06:09 PM

I have to tell you this is very, very frustrating for me. If a server crashes in the middle of the night, and everything is restored, you are telling me I have to wait until business hours, buy another installation, and have you fix it. We should not need to to purchase an install every single time we need to install the application. We should have instructions to explain what the problem is. Please help.

Michael P · August 4th, 2004, 06:49 PM

It's not clear to me if you are asking me to fix it for you or tell you how to fix it. Obviously I have no access to your scripts and never inserted references to any other website within your code - only you could have done that.

First, set the $PP_PATH variable in your config-inc.php to the path of your PhotoPost installation. WHich I believe should be set to:

$PP_PATH = "/home/sites/site1/web/photopost";

Second, calm down. Your in the middle of a move and we're here to help, but we aren't on call to fix it for you. If you'd like one of our engineers to log into your system to fix it, you need to purchase an Installation. If you'd like us to help you figure out the problem, the posting here and getting feedback will help you - but it's not LIVE SUPPORT.

Chuck S · August 5th, 2004, 01:51 AM

Yep as Michael stated you need to set your paths and such.

At any rate Installation service does not mean continual installation if anything goes wrong. It is guaranted for 30 days. Your installation is well over that being like almost 6 months old.

Anytime you move servers your path statements will change and need to be updated to reflect the new paths.

pharry · August 5th, 2004, 08:23 AM

We've set those paths exactly as you stated, and it still isn't working. I will purchase another installation. But would it be reasonable this time to ask for documentation from you of exactly what you do to correct the problem? This way we can handle this on our own rather than asking your help each time.

Please send me what you need for authorization to proceed.

Thank you.

Michael P · August 5th, 2004, 09:25 AM

You should check your PHP.INI file and the include setting - it appears blank on your install and should at least contain "." for the current directory.

; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
include_path = ".:/php/includes:/usr/share/php"
;
; Windows: "\path1;\path2"
;include_path = ".;c:\php\includes"

I'm not sure what you mean for "authorization to proceed" - if you purchase the installation/upgrade service then someone will be in touch to take care of this (not my dept).

Otherwise we can continue to look at what might be the problems with your new setup.

Chuck S · August 5th, 2004, 10:45 AM

This would be the authorization to proceed as Michael stated. That would be sales/customer service.

http://store.yahoo.com/techimo/photlic.html

pharry · August 5th, 2004, 12:04 PM

Michael, that fixed it. We don't know why the other machine worked, since we didn't have that in the ini file on that machine. But it works now on the new machine, and I appreciate the help.

Michael P · August 5th, 2004, 01:04 PM

You're welcome.