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Photopost Pro Installation & Upgrades If you're having install or upgrade problems

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Old April 21st, 2004, 01:59 PM   #1 (permalink)
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Help with upload probs

I had no installation problems....I am using 1 userdatabase for Nuke and PP....My problem is some of my users (not all) cannot upload anything...There is no link to upload photos and some of them are having a problem with the "my gallery" feature....It says they do not have permission to access this area....I am pretty sure that the problem lies in the "user groups" I just have no idea how to fix it.....I checked my database tables trying to see what is "different" about the users having the problem but cannot find anything....I thought that somehow it was considering my users as "anonymus" so I changed the settings in PP to allow anonymus to upload and changed the settings in each category to see if this was the problem....It did not work.....Any ideas??

Here is what I am running:
Operating system Linux
Apache version 1.3.29 (Unix)
PERL version 5.8.1
PHP version 4.3.3
MySQL version 4.0.18-standard

Thanks!
Lisa
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Old April 21st, 2004, 02:55 PM   #2 (permalink)
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Do you have multiple usergroups for users?

If so I would check what you have the usergroup and category permissions set to for those usergroups.

Sounds to me like you do not have a usergroup set to be able to upload. If you have additional usergroups than the normal nuke install you might want to edit your usergroups and do a refresh against your forum table to grab all the usergroups and then set them.
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Old April 21st, 2004, 03:19 PM   #3 (permalink)
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I am just getting more and more errors.....

When I looked at my sql tables, i see nuke has a few things, one is phpbb user groups, and phpbb user ranks.....the user group table has 245 usergroups listed, all numbered the same as the user ID, so I am guessing it is creating a usergroup for everyone that is registered.....BUT if I go to the forum, and click usergroups, it says non exsist.....The user ranks has 8 listed, which work fine on the forum, but I am thinking it is interfereing with PP somehow....

When I go into PP and look at the user groups, it only has 3 listed, anonymus, admin and users, I did click the button to refresh usergroups based on my forum, but apparently it is only looking at the PP usergroups..

It is weird because only SOME of my users are having the prob, and I can't see anything different about them in the sql tables....

I am also having another problem, a user uploaded a layout and for some reason it showed up twice.....so I went in and deleted it, but then the thumbnail on the one that was left disappeared...I then tried to rebuild the thumbnail, but it won't......
I then click on some images and get this error....
MySQL error reported!

Script: showphoto

Query: SELECT nuke_users.username,nuke_users.user_website,nuke_users.user_posts,nuke_ranks.rank_title,nuke_users.user_regdate FROM nuke_users LEFT JOIN nuke_ranks ON nuke_users.user_rank = nuke_ranks.rank_id WHERE nuke_users.user_id=167 LIMIT 1

Result: Table 'scrcou11_nuke3.nuke_ranks' doesn't exist

Database handle: Resource id #6

ANY HELP WOULD BE APPRECIATED!!

Lisa
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Old April 21st, 2004, 03:21 PM   #4 (permalink)
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BTW, I even changed all permissions to allow EVERYONE including anonymus to be able to post.....still didn't work
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Old April 21st, 2004, 04:32 PM   #5 (permalink)
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You most likely have a wrong forum prefix entered.

In phpmyadmin what is the full name with prefix of the ranks table?

Looks to me like setting number 83 in the Photopost table is set to nothing and you are indeed using a forum prefix
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Old April 21st, 2004, 07:07 PM   #6 (permalink)
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The forum prefix is nuke_ which is what I have it set at......If it was wrong it would not recognize the users at all, which it does......They can log in, they just do not have an upload option and they cannot get into the "my gallery" feature......and yes it does say "welcome *****" at the top so I know they are logged in.....

As far as the "ranks" table goes, the only table like that is named nuke_bbranks......because nuke doesn't use ranks, only its forum does......Since I can only set 1 forum prefix in PP how do I get around this problem?....I am going to try to copy the table and name it nuke_ranks and maybe PP will recognize it....

Lisa
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Old April 21st, 2004, 07:17 PM   #7 (permalink)
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Ok, I did copy the table and renamed it nuke_ranks which seems to have solved the one problem with the errors....Still have my other problem though with some people not being able to upload and some not being able to view "my gallery"

Lisa
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Old April 21st, 2004, 07:32 PM   #8 (permalink)
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Ok, Now I have made my problem worse......I logged out and now logged back in, and I am no longer the admin.....I cannot get into the admin at all......I checked the user table and I am still ID 2, so I have no idea why its telling me a an not a valid admin since it just worked a minute ago....HELP?!?!
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Old April 22nd, 2004, 07:14 AM   #9 (permalink)
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It would just be helpful if someone could tell me what PP looks at in the user table to determine whether a user is admin or a reg user....I am pretty sure the feilds in the table are user_rank and user_level......What should each of these be set to for admin and a reg user?

Lisa
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Old April 22nd, 2004, 07:25 AM   #10 (permalink)
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What are you doing?

What I am saying is this. You posted an error what it could not find a table.
This usually hints at a missing prefix in the forums that when you set up photopost that you missed

What are the nuke ables prefix'ed with in the database?

What is settings 83 of the photopost settings table set to?

What is settings 41 of the photopost settings table set to?
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Old April 22nd, 2004, 02:37 PM   #11 (permalink)
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I replied to your PM.
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Old July 16th, 2004, 01:00 PM   #12 (permalink)
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Quote:
Originally Posted by scrapendou
It would just be helpful if someone could tell me what PP looks at in the user table to determine whether a user is admin or a reg user....I am pretty sure the feilds in the table are user_rank and user_level......What should each of these be set to for admin and a reg user?

Lisa
Not sure if you got this fixed, but just in case someone with the same problem does a search, here you go:

The main problems with PP and phpnuke are that PP points to the nuke_ranks table instead of the nuke_bbranks table and the Admin is taken from Admin of the forum, not the Superuser (God). The nuke_ranks table was dropped somewhere between nuke 6.0 and 6.5.

About God:

The phpbb that PP gets its info from is a ported bb which has been modified to call admin from a different table, so it's not fully a part of Phpnuke, either. The God admin is in the author's table, and the admin PP looks for is in phpbb's user table. You don't have to change any tables, just normal admin stuff. To keep admin going, you have to go to phpnuke's admin module, click on "forums" and make sure you make your superuser admin of the forum as well. It's otherwise unneccessary to have anyone as admin of the ported phpbb because phpbb ignores it.

About ranks:

In forums/nuke.php you'll have to change around line 151:

Code:
Content visible to verified customers only.
to

Code:
Content visible to verified customers only.
or people who are logged in won't be able to showphoto. People who aren't logged in seemed to be able to.

Like I said, those are the main problems. Good luck with the rest of it. The thing is so buggy with nuke I got sick of spending all my time modding it and fielding complaints and got coppermine, which as far as phpnuke goes, is a much smoother ride and is quicker to update. I just came back here to see if it's legal to sell my license. A pity, really, because it's a great gallery. Just doesn't work seamlessly with phpnuke without a hundred mods.

Last edited by petserrano; July 16th, 2004 at 01:06 PM.
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Old July 16th, 2004, 03:48 PM   #13 (permalink)
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Petserrano

Just a clarification. There are many sites running nuke. The only error was the bbranks thing and that mainly happened because we were never notified it changed. Things like that happen in integrations. There was only one error

Photopost claims to integrate with forums. Since the forum with Nuke is phpBB we integrate with that. We do not integrate with the CVS part of nuke. There we look for the admin user in the forum user table with the proper user_level for an admin. We also do not run as a module. There are no errors runing photopost with nuke. I think your apprehension comes from the fact we do not run as a module.
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Old July 17th, 2004, 09:47 PM   #14 (permalink)
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Quote:
Originally Posted by omegatron
Petserrano

Just a clarification. There are many sites running nuke. The only error was the bbranks thing and that mainly happened because we were never notified it changed. Things like that happen in integrations. There was only one error.
BTW: (I mean to say this with the utmost respect, but it's going to sound bitchy no matter how I put it): I posted about it twice, once buried in a response to someone and once flat out in the bugs forum, and I still had to mod my upgrade weeks later. If it has since changed, my apologies, but I haven't upgraded since then.

Quote:

Photopost claims to integrate with forums. Since the forum with Nuke is phpBB we integrate with that. We do not integrate with the CVS part of nuke. There we look for the admin user in the forum user table with the proper user_level for an admin. We also do not run as a module. There are no errors runing photopost with nuke. I think your apprehension comes from the fact we do not run as a module.
I don't think "apprehension" is the right word, but here goes:

I know it doesn't work as a module. That's why I switched to a module gallery and I suggest anyone with a phpnuke CMS do the same.

That's not to say that I didn't like Photopost. On the contrary, I think it's the best on the market if your site is primarily a forum and a gallery and that's all you want it to be. You can quote me on that. That's what my site was and everyone loved it back then.

If your site evolves, however, and the CMS most comfortable to you turns out to be phpnuke, after fielding complaints and constant questions from my members (several a day even when I had less than 50 people), you would be better off just switching to a gallery designed for a php-nuke CMS and forgetting about the money you spent. I am lucky enough to have a site powered by a small core of rabid fans who want the information so badly they actually tell me when there's a problem instead of abandoning their accounts like most of us do when we get frustrated, so I heard a lot of them. They even PM'd me at other related sites about the login loop.

I didn't mean the other bugs were inherently Photopost's fault, but having a gallery designed to be used with my CMS gets rid of them. Off the top of my head when I was using a plain Iframe module with a clean install of phpnuke 7.0:

Login Loops: You have to get people to set their cookie levels lower for the gallery than for your main site, which is like pulling teeth for some of them, and anyone running on AOL or certain other browsers has to log in seperately for the forum and the gallery and clear their cookies to log out. This isn't PP's fault, obviously, I blame AOL's roving cookie sessions, but getting rid of PP got rid of the problem. Obviously no one can design a product that works on every browser and with every combination of supporting software and scripts.

Multiple registrations:Every upgrade I would have had to comment out the register button because the aforementioned login loop caused some people to believe they had to register seperately for the gallery, then they got stuck between usernames. These people all appeared to be over 50 and my site was one of their first steps outside emailing the kids and AOL. All they know is that cookies are bad. Maybe sites with a younger audience are used to doing their own cookie troubleshooting. In any case, getting rid of PP got rid of the problem.

Profile: The profile link had to be commented out because it went nowhere in phpnuke 6.5. If this is no longer the case, my apologies, but clearly it's been awhile since I attempted an upgrade. I believe this to be the fault of the ported version of phpbb used in the phpnuke CMS, not Photopost, but, yada yada yada.

Usergroups: The usergroups were in a complaint class all their own. All of these seemed to be a conflict caused by a mix of Photopost, phpnuke, the ported phpbb, AOL, sometimes Mozilla, and Norton. Again, not PP's fault per se, but getting rid of it gets rid of the problem.

Uploading, Comments and Showphoto: Some people had to be re-added to a usergroup manually in order to upload and view. I believe this is an AOL/Nuke session cookie conflict. Not PP's problem, but it went away when I got a nuke gallery.

Complaints about the theme: I know you were working on changing it when I left. My apologies again if you are now able to integrate a theme just by adding the cms. It was a chore before, especially when everything changed during the last upgrade I tried. I lost someone for awhile because she couldn't use the high-contrast large print theme she could use elsewhere on the site.

Other notes:
Three people in Europe would be locked out of the main site if they logged in at the gallery first. I still have no idea what caused this, but I doubt it was Photopost. But when I got rid of it they couldn't log in there first....

You're going to be dealing with the Authors/Users Admin thing every time someone tries to upgrade to a phpnuke CMS (which they will attempt even if you tell them not to) unless you add it to your FAQ and upgrade readmes. (Actually, considering how many people read those, you may still have to. I don't envy you support people. After fielding all these complaints I don't know why anyone would volunteer for it.) Obviously that's not PP's fault, it's the ported phpbb, but you don't have that problem if you use a gallery designed for the phpnuke CMS.

The only complaints I've had about the new gallery were right at the beginning when I missed a chmod and when I forgot to reinstate a moderator.

I'd like to stress that it's not that I didn't like Photopost. I did very much, so did my members before we decided on a more interactive site to digitize our collections. But after that it required too much hacking and explanation on my part when what I really wanted to do was just run my site. I tried to keep it, it didn't work well with the new system, so I switched. If other people want to spend the time to get it to work where it isn't meant to, more power to them, it's a good cause and a great gallery, but for the average person who doesn't want to spend all of their off time hacking it's better just to abandon it. Coppermine isn't as sexy, but it does nearly all the same things.

My core members were more than happy to upload all of their pictures again and start over with comments and ratings if it meant a more dependable ride. I installed the other gallery before removing the link to the old one and the vote was unanimous in favor of the switch.

I suggest people who aren't getting many complaints check their user tables and see how many of their members came back after registering. My activity went way up after word got out I "fixed" my gallery. Sure, they just look and download, which is what my entire site is there for, but at least they come back and are able to get what they want on the first try.

Pet

P.S. Please remember I don't mean to imply Photopost itself is bad, but it shouldn't be married to a phpnuke CMS.
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Old January 13th, 2005, 02:15 PM   #15 (permalink)
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Quote:
Originally Posted by petserrano
The only complaints I've had about the new gallery were right at the beginning when I missed a chmod and when I forgot to reinstate a moderator.
I know this is a pretty old thread, but petserrano, could you elaborate alittle on this? My problem is that I can't get a postnuke admin to be considered an admin in photopost.

Thanks for your time

Terry Mason
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