Error creating thumbnail! Error code: 11

firstrebel · January 23rd, 2011, 03:33 AM

I get this error when trying to upload from my PC or from the uploads folder:

Quote:

Error creating thumbnail! Error code: 11

Command:

"/usr/bin/mogrify" -strip -resize "120x" -resize "x78<" -gravity center -crop 120x78+0+0 -quality 70 -unsharp 10 '/home/gallery/public_html/data/3032/thumbs/sartre.jpg'

Thanks for any help

Bob

Chuck S · January 23rd, 2011, 08:50 AM

Bob things to check

1. make sure uploads and data at every level are 777 permissions.

2. does the upload work if you set your image processor to GD2?

3. does the upload work if you turn off uniform thumbs in upload options in admin?

You version of imagemagick may not support that feature or check to make sure your not leaving any dimensions left to 0

firstrebel · January 23rd, 2011, 10:06 AM

Everything is 777. If I switch to GD2 the upload works. However, with GD2 or Imagemagik if I click on an image (not thumb) to get a larger view I get a small white box with a status bar in the middle and nothing else happens. This used to work with IM and I am not aware of anything that has changed on our server. I haven't uploaded anything for a while.

Bob

Chuck S · January 23rd, 2011, 01:28 PM

without an actual link to your site and a missing image its pretty impossible to say what your issue might be with large image. It is either a bad path in storage option or a bad watermark file path I would think.

Well obviously as far as error code 11 that seems to indicate an issue with imagemagick. Does imagemagick work using regular thumbs not uniform?

firstrebel · January 23rd, 2011, 01:59 PM

Quote:

Originally Posted by Chuck S

without an actual link to your site and a missing image its pretty impossible to say what your issue might be with large image.?

A community photo gallery - Volvo Gallery

Quote:

Originally Posted by Chuck S

It is either a bad path in storage option or a bad watermark file path I would think.

Don't use watermarks, and things used to work OK.

Quote:

Originally Posted by Chuck S

Well obviously as far as error code 11 that seems to indicate an issue with imagemagick. Does imagemagick work using regular thumbs not uniform?

Don't know what you mean.

Thanks

Bob

Chuck S · January 23rd, 2011, 02:58 PM

Bob

One of the questions I asked was if you left your imagemagick as the processor and under upload options in admin turned OFF the uniform thumbnail thing does the image upload. This pretty well would tell me imagemagick works but does not support the uniform thing on your site.

user48675_pic2697_1286325859 - Volvo Gallery

I am not seeing any missing images so where is the issue?

firstrebel · January 24th, 2011, 06:54 AM

I assume by "turned OFF the uniform thumbnail thing" you refer to

Quote:

Uniform thumbnail height?

Uniform thumbnail width

.

I set them to 0 and with IM selected I uploaded a photo. You will now see a thumb with the image missing. If you click on the thumb then click on the larger version of the photo to get a bigger view you just get the white square and status bar.

Bob

Chuck S · January 24th, 2011, 07:00 AM

Bob not exactly what I am referring to. There is a switch that says use uniform thumbnails. If you set that to yes the dimensions can not be 0. I am suggesting you set that setting to no and see if uploads work. If you want to try using thumbnails then the thresholds for that option can not be 0.

I would susppect one of two things here

1. You are setting to use uniform thumbnails to yes and your IM install does not support that feature

2. Your uniform thumb thresholds are set to 0 and you can not have them at 0 by default in our program it is 120 x 78

firstrebel · January 24th, 2011, 07:25 AM

Can't find that switch. Is that in Upload Photo Options in admin? I have reset

Quote:

Uniform thumbnail height? 78

Uniform thumbnail width 120

Chuck S · January 24th, 2011, 07:36 AM

That may be your problem maybe you forgot to run an upgrade?

There should most definately be a switch that says use uniform thumbnails?

firstrebel · January 24th, 2011, 08:29 AM

I am on 7.0 and the current is 7.03 but no upgrade script is needed. What do you suggest.

Thanks

Chuck S · January 24th, 2011, 08:34 AM

The uniform feature was added in 5.61. You can send a url and admin login if you want me to look at your settings.

Quote:

$query[] = "INSERT INTO {$pp_db_prefix}settings VALUES (230,'Use uniform thumbnail feature?','uniform','','no',26,6)";

firstrebel · January 24th, 2011, 09:10 AM

Thanks. I have sent details via the support contact form.

Bob

Chuck S · January 24th, 2011, 09:14 AM

Thanks will respond from there what I find.

firstrebel · January 30th, 2011, 04:00 AM

I ran the upgrade script and the switch you mention is now there. Thanks. I tried to upload with IM selected in admin but got the error

Quote:

Error creating thumbnail! Error code: 6

I see from other threads this may suggest my version of IM is not compatible. What version should I use? I am using 6.4.8

I set it to GD2 and the upload works OK.

However, I now have 2 problems, one new since the upgrade script.

If I put a web address in "Edit Photo Description", as I have often done in the past, then when I click on the thumb I get

Quote:

link ]" />

in the top left of the page.

The next problem is that if I now click on the thumb to view that photo and then click on that one to get a bigger view all I get is a small white box and status bar.
You can see all this at A community photo gallery - Volvo Gallery and use the image named SARTRE

Bob

Chuck S · January 30th, 2011, 08:57 AM

What version did you upgrade to?

I would have to search but what your posting about some link thing looks like an old bug that was around when 7.0 was new. Our current version is 7.1

Password Required - ReefTalk Gallery

I seem to be able to put links in a photo description. If thats the case your using an older download then make sure your running all the new 7.1 files

Because I remember the discussion on this issue a year ago or so and this is exactly why we cleanse or strip all tags from a description for your meta description insertion

Code:

Content visible to verified customers only.

Chuck S · January 30th, 2011, 08:58 AM

Your next issue is your using lightbox and that only handles mid range files so make sure your width height thresholds are no more than 900-1100 for that feature. That way if the image is larger the big popup will be shown.

firstrebel · January 31st, 2011, 10:24 AM

OK, I have now upgraded to 7.1 and only one problem remains. I cannot view any of MY photos in large view. If I click on a thumb, then click on the resulting view to get a bigger view, I get the red X. On our gallery homepage you will see a photo named 'test', try that and see what I mean, then try anyone else's photos. They all work.

Bob

Chuck S · January 31st, 2011, 10:56 AM

I can view that large image in the popup.

firstrebel · February 1st, 2011, 10:19 AM

Chuck,

I don't think you are looking at the right one, as everyone I have asked, and all the computers I have tried, show the red X.

Go here: test - Volvo Gallery

Under the row of thumbs is a larger photo titled 'test' with 'Join A Road Train' in the top left. Click that to get the larger one in the popup. Everyone gets a red X. This appears to be the case with all mine, yet I know they used to show the large format in the popup. Photos uploaded by others seem to be OK.

Bob