Chuck May I ?

[Norma Kennedy]

Post here somewhere that I am looking to hire some one to fix
my Gallery.

I can't seem to find any designers capable of helping me that is familiar with Photo Post.

I know you have tried helping me but since I am not a web designer I think I
have done more damage than any good and I really have to get some issues
taken care of.

I just don't know where to go to find the help I need.

I just don't want to go against the TOU.

Thanks !
Norma

[Chuck S]

really it all depends on what you mean. fix my gallery can mean alot of things.

Anything that has to do with the actual program we release you can ask about here.

If your here looking to hire some webmaster for your site or discuss code modifications or things outside our normal program you can discuss those things outside support in THE MOD CORNER.

I deal with lots of people so not quite sure of any prior conversations we have made although your post above kind of makes me think your discussing like website design and stuff not really our code itself right?

[Norma Kennedy]

not web design... there is something wrong with the coding but every explanation you give me is just foreign to me.

I have tried to fix some issues but even with your help it is near impossible since half of what you say goes over my head.

For some reason I have to reset the permission every day so I know something is wrong I just simply do not know how to fix it.

You say it's a host problem and my host blames it on the software and
I am no where near getting it resolved. It is really frustrating and it my customers
are getting upset.

[Chuck S]

well what is the issue?

If your talking file or directory permissions that is most definately a server issue. Once you set file or directory permissions they should stay if the server is working correctly.

I really can not comment without knowing the issue.

[Norma Kennedy]

This is why I need some one who knows what they are doing to get to the bottom of it.

So I may post in the Mod Corner ?

[Chuck S]

So your not going to tell me what the issue is? I can not tell you what to do without knowing this.

If I told you its a server issue then based on the information given it very well is but I would need to revisit this and know the error you get etc.

For example as noted. If you get a message saying permissions are incorrect on a file or directory then they have to be and this is a server issue related to permissions and they need to be set via ftp.

That would not be a software issue. Here are the installation instructions just so you know the permissions structure and how it should be

http://www.photopost.com/installphp.html

In the almost 7 years I have been around here it is not uncommon for permissions errors to occur. Now your server should not drop permissions like I said once you set them. If it does then your host would need to fix that. If they say it is not there problem then that can be an issue.

[Norma Kennedy]

exactly why I am frustrated Chuck....
I don't mind telling you what the issue is if I knew what's wrong.

All I know is that when my customers try to upload photos (not all the time just occasionally)
the thumb nail will not show up until I reset the permissions.

So last time we talked you said the same thing you are saying here now which is that it is the servers issues.

So I have spent countless hours with my server and they are still telling me that it is a software issue.

This has been going on for 4 months and I am nowhere closer to resolving this issue.

Part of me feels that I am just not asking the right questions...be it to you or the server.
But this is where the problem is because I am just a regular oh lay person who wanted a community of customers to be able to load up their pictures. I have no clue how all this works. When you tell me to check this or check that I feel so overwhelmed because I simply just do not understand.

Part of me feels if I can find someone to represent my issue that knows which questions to ask than this can get taken care of. I am desperate I want to fix my community/gallery. I owe my customers this much and I just don't now how to do this.

[Chuck S]

Originally Posted by Norma Kennedy

All I know is that when my customers try to upload photos (not all the time just occasionally)
the thumb nail will not show up until I reset the permissions.

Norma yes that helps and my answer would still be the same. There really is nothing anybody can do for you except your webhost. I do not think this is a difficult issue and I can not speak on there behalf as to why they can not comprehend the issue.

From a code perspective your data directory is set to 777 permissions. That enables the software to create any category directories needed when you create a category etc. Those directories are all set through our program to 777 permissions.

When your users upload photos the server's image processor will create a medium and thumbnail based off your settings. Now in our code we explicitly use a chmod command to set permissions on any images to 666.

Content visible to verified customers only.

If that thumbnail and I have only seen this a couple times does not get set to 666 permissions thats a server hiccup misconfiguration etc. Your server should allow the program to set permissions on the file. If your file say is defaulting to say 600 then thats your issue. At all times your server config setup should default any file to 644 permissions which means viewable.

That is most definately something your host can fix and should. It is not coming from the software it is server side. That is why I have said all along your host needs to fix it. I understand this is frustrating for you but I hope my explanation helps and feel free to copy and paste my post to your host. Software side all we can do is issue the proper php commands. If your server doesn't do it then that is on there side of things.

I have seen this issue maybe 4 times over the years but I am not a server guy so I can not tell your host how to correct there server.