Upload photo error code

[pengrus]

One of our users got this error message when he was trying to upload a photo. The error code sometimes is 11. I tried to upload this myself with admin account and got the same error message.

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Error creating thumbnail! Error code: 6

Command:

"/usr/bin/mogrify" +profile "*" -size 100x150 -quality 90 -geometry 100x150 -unsharp 10 '/home/photozo/public_html/album/data/500/thumbs/keith_hafley.jpg'

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So far, I only got this one member reporting it. Other members were able to upload photos with no problem.

Main Index - Members Gallery

Test account:
username: test
password: photozo

Please advise.

Thank you so much!

Sean

[Chuck S]

I have never heard of an error code 6 or 11.

Can you post the photo or send it to us to try if its only this one photo.

[pengrus]

It is all of this members photos that he was trying to upload. Which email address should i send it to? It is 350KB.

[Chuck S]

Okay you can use sales at photopost dot com

I would suggest clearing his entire uploads folder via ftp and then try again.

[pengrus]

Just sent the email.

It is not only his upload folder. When I tried his photo to upload in my account, same error message.

[Chuck S]

well than more than likely if it is just his images there is something about them the image processor does not like. Like I said I have never seen an error code 6. If you set your image processor to GD2 what happens when uploading that image.

His images are most likely encoded wrong.

[pengrus]

Have you got a chance to check on the photo file I emailed you?

[Chuck S]

I responded.

[pengrus]

Thanks Chuck. I upgraded the imagick and that fixed the problem.

[Chuck S]

No problem glad to help out.