Issues with PP Pro Gallery - Page 2

Michael P · April 8th, 2010, 02:13 PM

Quote:

Originally Posted by Chuck S

Yes I am awaiting info on someone's server and url admin login so I can go in and test.

Hi, Chuck. If you read what they are reporting its on any site that has more than the number of members on a filtered page. On your site you don't appear to have a letter with more than 12 members on it to page from 1 -> 2, etc.

However, the link provided by Steve clearly shows the problem:

Code:

Content visible to verified customers only.

Honestly, I'm trying to remember back because originally I took out the whole sorting by letter aspect, but its back in there (I think because you did something and gave it to me).

But the "Page 2" link for the above example is wrong, it should be:

Code:

Content visible to verified customers only.

Server access isn't the issue; its our code - the links for page 2, etc are wrong because it included the cat parameter, but not the SL parameters (probably because I took it out and its not in the pagenav function).

Chuck S · April 8th, 2010, 02:43 PM

Michael I know what the issue is that is not a problem. I am merely saying if no one wants to give us access to test out some things then I need to setup a test site and replicate the issue. I do not have any sites directly I can look at to try some things out.

The issue is clearly between the pagenav links and the sl cookie.

Yeah I gave you all the sl stuff back and moved it into your cookie because you removed all the functionality and users balked in the early 7 betas.

Chuck S · April 8th, 2010, 03:21 PM

Yep post 20 should resolve the issue

Halfhidden · April 8th, 2010, 03:54 PM

Although this is off topic a little. I have to say that our company has entrusted Photopost with ftp access and have never experienced any problems. In fact I found them to be professional at all times.
Clearly trusted access is a normal part of tech support and has always been the case. PhotoPost is often integrated with Vbulletin and they require ftp access to fix the slightest problem.
PhotoPost is one of the most respected gallery software providers on the net, and has tech support second to non.
My advice is, if you want help quick, then give them the tools to work with.

420 · April 8th, 2010, 04:10 PM

We have been working with Photopost for about 7 years now and have more than our share of experience with them and have come to the conclusion that it is not in our best interest to give them ftp access. We have over a hundred domains and 2 servers, it is not a simple hobby site with a few hundred files. Thanks for your feedback, however it does not apply to us.

420 · April 8th, 2010, 09:11 PM

Quote:

Originally Posted by Chuck S

Michael does not do support. As stated if no one wants to give our company access to where the issue exists then you must wait until I can actually setup up a testing ground with enough content to try and replicate the actual issue. Its much faster when I can actually go right to where the issue is and try some things.

You can try removing this code in showmembers.php and test but thats only a guess as thats where I would have started.

Code:

Content visible to verified customers only.

That seems to work

Chuck S · April 8th, 2010, 10:01 PM

enjoy your evening

420 · April 8th, 2010, 10:02 PM

Thanks guys!

Steve_UK · April 9th, 2010, 12:35 PM

Hmm.. sad to report that taking that bit of code out had no effect on the links here, they still say exactly the same with or without that code.

I tried logging out - but logged out or in made no difference.

So, to try everything I could think of I set our site for SEO URLs and added in the .htaccess etc. That changed the link to page 2 to this below:

photopost/s500-member-galleries-page2.html

...sadly that is exactly the same fault/problem but with a prettier URL...

Steve

Chuck S · April 9th, 2010, 12:51 PM

Steve you must be using the latest code and simply remove the lines noted from showmembers.php. As posted it works. As stated I would be more than happy to personally look at your site and code but from our testing that is the culprit basicall that code deletes the cookie that stores the sl variable. removing that code prevents the cookie from being deleted till your browser is closed.

Steve_UK · April 9th, 2010, 02:32 PM

Chuck,

I believe you when you say it is fixed but trying over and over it would not work.

However! I thought manually deleting my cookies might help, so I went in and found 3 for my system and deleted them. Sadly that didn't work either.

Then decided to turn off my Internet security system, and delete the cookies again, and to log out of my system for good measure. What do you know, it worked!

Many thanks Chuck.. security system is now back on and I'm logged in and it still works. It does still display the wrong looking link but it now goes to the right place which is what matters. Hopefully it works for end users without them doing anything, and it was just a stuck or protected cookie or whatever in some way stopping the fix solving it instantly here.

Thanks for your help.. and have a good weekend.

Steve

Chuck S · April 9th, 2010, 07:59 PM

Thats strange some internet security would break something. I think thats more so of a browser cache issue because nothing would interfere with our code on your computer. It can of course mess with your browser cache.

420 · July 31st, 2010, 04:06 PM

we are still having a problem

when i go into the members gallery and i can click on "r" and it will pull up 6 pages of "r" members and i can view all 6 pages, the same goes for other letters or numbers. However my problem comes into play where it will not let me view all the members even if i click on "all" or if i click out of the gallery and go back and try to go to member galleries it still shows me the last list of members that I selected

we are running 7.0.2 (just upgraded from previous vs)

Chuck S · July 31st, 2010, 06:48 PM

Please only post in one thread there is no need to post about the same issue in multiple threads thanks.

420 · July 31st, 2010, 06:49 PM

We would rather work in this thread since Michael is already subscribed to it.

This issue still exists.

Please advise.

Chuck S · July 31st, 2010, 07:03 PM

I beleive I have posted on this issue in the other thread.

Enjoy your evening.

420 · July 31st, 2010, 07:23 PM

This was your reply in the other thread, I will get my programmer to chime in next.

We want to work in this thread because the other person having the issue and Michael are subscribed.

Quote:

Originally Posted by Chuck S

its an old bug that I see. its something there was more than one thread on. Your thread last response was almost 4 months ago.

Okay check two things here.

In showmembers.php make sure you have the code in bold

Code:

Content visible to verified customers only.

Make sure the contents of your membhead template is this

Code:

Content visible to verified customers only.

Chuck S · July 31st, 2010, 07:28 PM

Michael works part time for the company and currently is involved mainly with vbGallery development at this time. I beleive he is in Russia currently on vacation.

Feel free to discuss what I posted in the other thread but the members gallery does work fine

Members Galleries - ReefTalk Gallery

420 · July 31st, 2010, 07:59 PM

While Michael may only work part time, he is the lead developer here and when you are unable to resolve an issue, we seek guidance from Michael. We have been doing this for years.

You only have 2,500 members, only have 2 members starting with the letter R.

We have 100,000 members, hundreds starting with the letter R.

Your personal website is not a proper model to compare as it is impossible to duplicate the issue on it.

Again, my programmer will chime in later with more info and to let you know if this code you just posted works.

Thanks.

Chuck S · July 31st, 2010, 08:25 PM

Your welcome to your viewpoint here but any support you recieve will come from me.

Again we are discussing an issue with selecting letters and all etc making sure all actions select things and that does work.

Here are some examples to show it works.

Members Galleries - ReefTalk Gallery

I go to the members gallery and it shows my members. I select C and it shows this

Members Galleries - ReefTalk Gallery

I then select R and it shows this

Members Galleries - ReefTalk Gallery

I then select all and it shows everything again

All Images - ReefTalk Gallery

Clearly from what I see the issue is resolved. How many members our respective sites have have nothing to do with the issue at all.

I visited your site and the only thing that does not work is the ALL link and what I posted clearly will assist you.