Members disappear

KlausM · January 8th, 2008, 12:17 PM

One of my members suddenly disappears, but her images is still there?
You can´t find her under the member list.
Under her pictures you can see hers name but the profile is emty.
And I can still see the comment she had made but there are no name only the IP-adress???

What can I do to get her back?

Chuck S · January 8th, 2008, 01:28 PM

what version are you running?

You can run the admin scan database tool to rebuild the last photo for members and that should help but you should be running 6.01

KlausM · January 14th, 2008, 07:22 AM

Hi Chuck
I´m running 6.01
Now I tried to scan the database, but that didn´t help.
I can see the user in the admin panel, but when I try to edit I get the following error:
We're sorry, but the system experienced an unrecoverable error. Please try again later.

Script: adm-users

Query: SELECT groupid,groupname FROM pp_usergroups WHERE groupid !=

Result: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1

Database handle: Resource id #5

Chuck S · January 14th, 2008, 07:55 AM

What integration are you using and have you uploaded all all the new 6.01 files?

KlausM · January 15th, 2008, 12:30 AM

I don´t use any integration and yes I have uploaded all the new 6.01 files.

Chuck S · January 15th, 2008, 07:28 AM

It looks to me like you have not uploaded all the new files honestly. I would specifically suggest you upload the pp-inc.php file and the forums subdirectory specifically photopost.php as the usergroup variable would never be empty.

KlausM · January 15th, 2008, 08:45 PM

I had uploaded theese files.
She can´t even log in.
When I get the list over all the members in the admin panel, it tells me that she is a member of usergroup 0 ???
And when I try to edit her, i get the errorcode I wrote about earlier

She is a very impotant member of my site, so I will be glad i you could find a solution.

Chuck S · January 15th, 2008, 08:49 PM

There is no usergroup 0

You can send ftp info as well as url and admin login to support@photopost.com

KlausM · January 15th, 2008, 10:35 PM

Hi Chuck
Now I had sent you the information you asked for.

Chuck S · January 16th, 2008, 07:44 AM

Not a problem will go check it out.

Chuck S · January 16th, 2008, 08:23 AM

Klaus I do not see any emails in our helpdesk about this issue. Please tell me what email would they be coming from so I can search?

KlausM · January 17th, 2008, 05:26 AM

Hi Chuck
It is send from info@blaende8.dk

Chuck S · January 17th, 2008, 07:36 AM

You are sending email to support@photopost.com right?

I find no emails in our Cerebrus Helpdesk from you. Try CC'ing to sales@photopost.com

KlausM · January 23rd, 2008, 03:45 AM

Hi again Chuck
Now I had sent it again. But this time it is sent from info@godtfoto.dk

Chuck S · January 23rd, 2008, 10:40 AM

I do not see any emails from you but I see some old emails from November are the details still the same?

KlausM · January 24th, 2008, 04:49 PM

Yes all the FTP are the same, but I´m not sure if that admin login I had made for you are the same. But now I have tried to sent you the information one more time from another place. I´m in New Zealand right now and sometimes having a litle trouble with sending e-mails, but this time I think its working.

Chuck S · January 24th, 2008, 05:05 PM

Well no emails from you yet either so they are not reaching us for whatever reason.

You can change a users usergroup in admin edit users and change her group

Any members who have uploaded to your site are shown here

http://www.godtfoto.dk/showmembers.php

KlausM · January 25th, 2008, 02:47 AM

I don´t understand, everybody else getting e-mails from me???
I can see you have been in there and done something, but it doesn´t helped.
I still can´t edit her group, I still getting the error:

Quote:

We're sorry, but the system experienced an unrecoverable error. Please try again later.

Script: adm-users

Query: SELECT groupid,groupname FROM pp_usergroups WHERE groupid !=

Result: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1

Database handle: Resource id #5

And yes you can see from the link you send that she had 55 pictures uploaded. But she is still member of usergroup 0 and she still can´t Login?

It is very important that she don´t have to make a new Profile because she had made a lot of comments and is a very important member. So what can I do?

Chuck S · January 25th, 2008, 10:03 AM

Well I dont have any emails with a working admin login nor do I know what member your talking about so its very limited what I can respond here to. So what user is this post a link here to her members gallery.

KlausM · January 26th, 2008, 04:26 AM

Her name are Anette K
And here you can se her gallery:

http://www.godtfoto.dk/showgallery.p...ppuser=14&sl=a

I dont understand you dont get my mails, everybody else do???

But you must have been in via FTP with an earlier password I gave you,because many of the files are overwritten.