500 error when uploading multiple photos

[xide]

i searched and can't find the answer for my question. I purchased photopost at the begining of the month. picture uploads work fine, then one of my users claimed to get a 500 error when uploading one picture. I can only duplicate this error when I upload more than one picture. I am using GD2, there are no file size limits set. what else could be the problem? thanks for your help in advance.

[Chuck S]

This post should assist you. Common issue with GD2 and larger files.

upload goes to blank screen

[xide]

ok that helped a lot. Now i'm able to upload multiple pictures, but my user is still getting the 500 error even when uploading just 1 picture. he also says that it says he has 2 files in his upload queue, how do i clear this? i'm guessing this is causing all the problems. i've already cleared all the upload folders

[xide]

i needed to refresh the upload folder to see the 2 images in his queue (now deleted)..but he is still getting the error.

[Chuck S]

how big of a file is he trying to upload here?

[xide]

its less than 1MB ...i'm now sure on the exact size