Again... why? WHY do you make this like playing hide and seek?

[John Thawley]

I want a strip of thumbnails included in my Forum index page. I followed the instructions after reading umpteen different outdated unrelated threads. I've read. I've re-read. I've promised not to PM for support. I've read some more... I've plugged in... I've edited my home/path/ etc. etc.

RIDICULOUS!!!!! I don't know how you guys sell this stuff. For god's sake... write so people can understand ..

So... if I activate the plugin after following all your cryptic messages threads, my Forum index page goes blank.

I will now assume the position of staring at my monitor until 3 days passes and no one answers.

Thank you.

Removing tongue from cheek... but seriously, you guys have got to be kidding. A hundred plus dollars?

[Chuck S]

Couple points I should bring up.

Modifications are not supported by our company so there is no support by our company in any manner. With that in mind the only post I see by you is in THE MOD CORNER in some random photo anywhere mod someone has made.

I think these are important points to bring up. There is an announcement posted in THE MOD CORNER that explains the rules. Our company does not support this area and it is posted here for you and other users to interact with one another. I beleive your waiting for assistance from our company where you will get none. These should help. I posted a link to the easy plugin. I would suggest you post your issue in that second thread after installing the right plugin that works. The second thread is the mod I suggest. We can not comment on code we have not written so I will not comment on the random photo anywhere mod.

http://www.photopost.com/forum/showthread.php?t=121154

http://www.photopost.com/forum/showthread.php?t=122207

[John Thawley]

My point exactly.

[Chuck S]

Okay so whats your point?

We have a support site where we support the Photopost Application. Our support staff assists users with the default application. This is standard.

We offer users a place where they may discuss modifications to the code and post mods for users. No support from our company is offered here.

[John Thawley]

My point is you are out of touch with your customers. AND... we are customers. I don't recall this being shareware. Yes... you provide support where none is needed. You have a product that puts photos in a gallery.

However, the only attraction to your product (as there are far, far better gallery solutions out there) is it integrates with vBulletin. .. kind of.

So without question, YOU are right. I am wrong. Does that make you happy? Does that make your customers happy? Does that make your product better? Does that make me likely to purchase your products in the future? Or... am I like to seek out a better product with a friendlier approach to helping people use their product in better ways?

I won't go away mad. I'll just go away.

Chuck, you are absolutely right. But in the long term vision of building and growing your product... you couldn't me more wrong. The key to success is helping people use your product in more ways. You should consider that the more vested in your solution your customers become, the more they are committed to staying on board. You should be looking for ways to own this space. You're not. You're looking for ways to simply do what you "have" to do to cover the bases. That's too bad.

Thanks.

[Chuck S]

Listen I am sorry your upset but every software company follows these simple rules. You bring up vbulletin so let me say this. There company policy is not to support hacks and they do not. Go to vbulletin.com and ask a hacking question. I can point out many thread links there to support what I am saying.

Now vbulletin.org which is a different site and not supported by Jelsoft happens to be a very successful hacking community.

There is a big distinction in my post above that I hope you understand. Your issue seems to be with photopost product not having an active hacking community. Your post above confirms you think we should be supporting this.

[John Thawley]

It seems to me, that by referring to a valuable feature as a "hack," you're provided with a convenient way to ignore the request of customers for you to include that feature. The your unwillingness to listen to your customers is abundantly clear.

It's called a plug-in for a reason. And gee.. it might just make your product better.

I'm not upset. I'm dumbfounded.

[Michael P]

So instead of just posting a question looking for some help you go off on this rant instead? Had you just posted your question you might already have your answer.

$100 for the amount of code and functionality you get is a bargain.

[John Thawley]

Originally Posted by Michael P

So instead of just posting a question looking for some help you go off on this rant instead? Had you just posted your question you might already have your answer.

$100 for the amount of code and functionality you get is a bargain.

Michael:

It's not a rant... it's a reality. I've spent days reading through threads.. I've read them over and over. I wanted to avoid posting the same dumb questions that no one ever gets an answer to. There's one that's very recent, the poor guy as posted three times... he's talking to himself.

Honestly, the fact you guys refuse to see it and/or believe it is amazing. Believe me, I understand your situation. But it's obvious you can't see the forest for the trees. A simple knowledge base would help... and a straight forward answer. Not... "I've posted a thread here... (insert link)" "Did you review the post of so and so here (insert link)?" Or.... "I've moved this discussion here (insert link)"

Michael, I'm not making this stuff up. It's all here (insert link) LOL.

Seriously, though. My site will get completed.. and my life will go on. I'm just amazed at the absurdity of it, that's all. You're obviously very bright people... but you leave a lot to be desired by way of your means of communicating.

BTW, it's not even clear what people are downloading or buying. I spent a week trying to understand why someone who was helping me kept asking "why didn't you get PhotoPost?" And telling me "I'm not familiar with vBGallery." I thought I bought PhotoPost. I actually downloaded VbGallery. Then came back and downloaded Photopost Pro. AND.... I've seen actual threads inquiring... where do I buy VBgallery. Right here on your own site.

But, as I said... no problem. I'm sure it's much easier for you to label me as some nut off on a rant... than stepping back and asking yourself.. "does this guy have a point? Are we communicating our products and services properly?" Hey.. maybe I'm wrong. But I assure you, I'm not an idiot.

John Thawley

[Chuck S]

John

I think the distinction here we have made is we support our software without fail as it is coded. We do not support code hacking or assist with it. Quite frankly it would be impossible to do so and thats why no company that manufacturer's software assists or supports code hacking.

As Michael pointed out though if you dont post you may never get the chance that anyone might answer your question in the mod forum.

[TripMaster]

John,

I'll agree with you Buddy. Usually when something says it integrates with VB that means you do a couple of easy to find template mods, that shouldnt even be '3rd party' it should be part of what you are buying.

A users manual of some sort would've been pretty cool too. My buddy, who decided to have us pull the trigger and spend 220 bucks on both programs thought I was joking where we were trying to set up review post.

Now I'm sure some will say it was a breeze, it was simple to set up. Maybe they are more into the workings of VB. But we were even trying to figure out how the hell you made it so people could review stuff.

Like you said, I'm sure we'll use it, and we'll hopefully be happy with it. But I'm very jaded right now about our future with it. I think I've learned something. If a site doesnt have a much more complete admin demo, or some sort of package to download to install and try it out, no matter how good the product 'seems' to be, I'll think long and hard about buying it.