uploading problem with just one member

[kimber89]

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 12288 bytes) in /home/scrapper/public_html/gallerie/image-inc.php on line 102

This is the message one of our members is getting when she tries to upload under her (original) username. She created a new username and can upload the same images with no problems. Every time she uploads it also increases images in her queue. When I go into the ACP there is nothing in the queue in there for me to approve or delete.

I don't understand why this in only happening to one user. I have read through the previous posts that others have posted here regarding this issue and a) I don't understand the solution, or b) the solution isn't feasable because this is only happening with one person.

Any suggestions would be appreciated!