Thumbs still showing on Forumhome when Pics have been removed?

Boofo · June 12th, 2007, 09:44 PM

I had a staff member delete a users pics from Photopost but the thumbnails are still showing up on the forum home. I also deleted the category (i.e. General Stuff) and the thumbs are showing for the user whose pics are no longer there in thew General Stuff category which is also no longer there. How do I stop the blank image box from showing up for the deleted pics on the forumhome?

Chuck S · June 13th, 2007, 07:43 AM

Thats quite impossible if the image is deleted from photopost. The forum photo block thing queries the photopost photos table and pulls images from the database so if the image is still being pulled it has not been deleted

Boofo · June 17th, 2007, 02:15 AM

No, sir, it is happening. I deleted the thumbs and now I get the user's name and the category (General Stuff) and a blank frame with no thumb in it. I even deleted the General Stuff category and it still shows up in the photopost features on the forumhome. Attached is a pic of what is happening. The cat is gone as well as the user's pics and thumbs.

Chuck S · June 17th, 2007, 08:19 AM

Not much I saw on that because it is impossible that I see. I mean how can we return a category or photo result from mysql if it does not exist.

Code:

Content visible to verified customers only.

You see what I mean by impossible. There is no possible way I can think of that you can return a result for something that does not exist in the database. If a result is being returned that means the cat or photo has a result in the database meaning it has not been deleted

Boofo · June 17th, 2007, 08:52 AM

Exactly! It doesn't make one bit of sense to me either. I have scoured the gallery db and found no General Stuff category or any pics or thumbs for that user. I have a separate gallery db from vb, if that means anything. Could caching have anything to do with it at all?

I can PM you any details you need to check it out first hand if you would like, sir.

Chuck S · June 17th, 2007, 10:51 AM

There is no cache in our file so it cant be anything to do with our files. Do you have any type of forum cache going on?

Like I said that file is only going to return what it gets from the database

Boofo · June 17th, 2007, 01:56 PM

No, sir, no forum caching that I know of.

I agree that it is impossible for this to be happening, but it IS happening just the same. Is there someone who can come and take a look at this to see what might be causing it?

Chuck S · June 17th, 2007, 06:00 PM

You can post links on here for us to see

Boofo · June 17th, 2007, 06:22 PM

Quote:

Originally Posted by Chuck S

You can post links on here for us to see

Unless you are a member of the site, a link won't do you any good as it won't show the photopost addon for the forumhome to guests.

What else do I need to do to get some help and answers on this, sir? Please let me know so I can get this fixed.

Chuck S · June 17th, 2007, 06:41 PM

You post a link and you can post a test user login here

As I stated there is nothing in our little forum block that would show something that does not exist in the gallery

My suggestion of things to check would be your database settings in the config of the gallery and if you recently changed your gallery database etc and it is separate from the forum make sure the database settings in inc_features.php are directed to the same gallery your running

It would not be the first time I saw someone pointing to an old database and not their new one.

Thats about the only suggestion I can give that could possibly be your issue

Boofo · June 17th, 2007, 07:05 PM

Ok, I see where this is going.

It has always been a separate db from the initial setup. Nothing has changed except that the pics and thumbs for the user have been deleted from the db as well as the category that is still showing up on the forumhome addon. the info is being pulled from somewhere and I can't for the life of me figure out where. I was told to contact the Photopost people after trying to get some help with this for over a month now.

The only reason I offered my db login info was so that someone who knows more about this than I do could maybe figure out what is happening and why. A link will show you what I posted in the pic but won't explain why it is happening.

Chuck S · June 17th, 2007, 07:34 PM

Do you follow what I am saying though here. There is nothing that would cause what your describing unless your telling the forum block to pull info from some database other than your gallery database.

I suggest you check to ensure that the info you have entered in the inc_features.php file here is the same as what is in your gallery config settings for your photopost install

Code:

Content visible to verified customers only.

There is no other magical advise we can give other than that here. That whole file is defined to pull info from the database and will show what is in your database hense where your telling it to pull from the information still exists.

Boofo · June 17th, 2007, 08:41 PM

Yes, I am following you. I agree, there is no way this SHOULD be happening. I have checked everything and there is only one gallery db, like from the beginning. Nothing had changed until the pics and thumbs were deleted.

Chuck, I'm not a newbie at vb php code. I wouldn't have bothered you with any of this before I fully checked things out. But I have checked it out and it doesn't make any sense how it can be happening like it is. If I need to go somewhere else for an answer to this and some support help, please send me where I need to go so I can get this fixed.

Chuck S · June 17th, 2007, 09:02 PM

well I dont know how we can help you more than we already have with the info we have here which is not much but what your saying. I still dont see links posted here or anything for us to try and help you explain it

However as I have said the only explaination for this based on the explanation would be what I am saying.

Go ahead and post links and a test login here

Boofo · June 17th, 2007, 10:37 PM

Ok, here you go.

URL: http://www.fathers-rights-forums.com
Name: tester
password: tester

Refresh the page if you don't get a blank box with the name Cori and category General Stuff (with 5 pics) in the photopost addon on the forumhome at first.

I will await your ideas on this.

Chuck S · June 18th, 2007, 08:43 AM

well as I have priorly stated if this category and photos do not exist on this gallery

http://www.fathers-rights-forums.com...ry.php?cat=505

You are not connecting to the same database as the gallery is running off of. My suggestion is you download our source code and reupload the inc_features.php file and of course redo any mysql link info to match the gallery

The sheer nature of that block is to pull info from a database and you say it does not exist but obviously it does in the database we are pulling from.

Boofo · June 18th, 2007, 02:59 PM

Argg!!! Chuck, that is exactly what I have been saying all along. There is only one db for the gallery and that is the one it is pulling from. The same db that is has been using all along. You see the problem and still want to say it isn't happening. What kind of support is that supposed to be?

I have done all the things you have said to do and it still is happening. So that's it now?

Boofo · June 18th, 2007, 03:28 PM

Ignore that last post. The problem has been fixed and all is well again.

I sure hope I don't have to go through all of this again if I should ever run into any other problems with PP Pro.

Chuck S · June 18th, 2007, 04:21 PM

So I bet your problem what we have been saying all along here. It is the only explanation even know you seem to not beleive us and even tried to open a second ticket on this.

You say you have one database but that cant be with the problem you report. Let me guess you had one database but if thats so then maybe you had two sets of database tables with different prefix's and you where using the wrong one for the forum block

You can respond back and let us know which one it was two databases or two sets of tables.

Boofo · June 19th, 2007, 03:01 PM

Well, it turned out that is was pulling from another DB that I couldn't see or get to. I didn't even know it was there until you mentioned another DB and I started digging into things. It was from the old site, but I can't figure out when and where the DBs got changed. Must have happened while I was offline a while back.

So, yes, you were right, Chuck. But I still can't figure out why it was pulling any info from the old db when there were no pics or thumbs in either db for that user.